Tasha Miller
February 11, 2010
Lied about direct tvs capabilites
I had to notify at&t that I was moving and needed to see what my options were in the rural area I was moving to. The representative of course only wanted to talk about new features and screwing you out of more money. One of the new features was satellite with DirectTv instead of Dishnetwork, which the rep failed to tell me for alot of the conversation. When I found out it was with Directv instead of Dishnetwork whom I was already with she assured me that they had the same capapbilities as Dishnetwork. She even put me on hold and "spoke" to a Directtv rep to confirm that they had the same capabilities as Dish Network. Wrong!!! Come to Find out the DVR only pauses live tv and records on the tv it is connected to. You cannot watch your recorded shows on any other tv but the main one the dvr box is connected to. In order to record shows and pause live tv you have to purchase each additional dvr box which is $199 ontop of that you have to pay an additional $5 a month for the standard satellite box that does not do anything just to be able to watch tv. I noticed the other night that when just one show on the dual dvr is recording you cannot change the channel or it stops the recording. So its just like not having a dual dvr. You either have to watch your show you are recording or not record it. So its fair to say att screwed me on the switch and coaxed me into switching under false pretenses. The rep also told me that Dish network would charge an installation fee upon the move. That was FALSE also. Oh and on top of that in order to get the special pricing you have to go online and sign up for the rebate through directtv or otherwise you don't get the special pricing and you have to pay full price of that programming package. Guess what? I didn't have internet access because i moved to a rural area and att or satellite doesn't provide internet in a rural area. so i wasn't able to immediately sign up for the rebate. Get this it takes 6 to 8 weeks to process if you do not sign up before installation. they don't tell you that either! If I cancel direct tv its $480 and I never would have went with them if I wasn't lied to in the first place. Ive contacted direct tv and att. Directv won't even offer anything. Not even a second dvr to at least make up for the fact that my kids can't watch recorded playlist in their play room. Att has forwarded my complaint to a supervise of the department in god knows what state of the woman i spoke to that lied to me. Does anyone honestly think I'll ever get a call back? Not a chance. They should be responsible for the fees it will cost me to cancel directtv or or at least another dvr box but it won't happen. DO NOT SWITCH to Directtv especially if att is trying to sell it to you!
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