I HAVE HAD AN ISSUE WITH MY COMPUTER SERVICE SINCE 12-1-2010. i HAVE A SERVICE CONTRACT WITH ATT UVERSE. I PAY A FEE EVERY MONTH. WHEN I GOT THE FIRST TECH, CRIS, ON THE PHONE, EXPLAINED THE PROBLEM, GOT TRANSFEREDTO SHEENA, THEN CLAUDE, , EXPLAINED PROBLEM, WAS TOLD THEY WOULD WORK ON MY COMPUTER AND CALL ME IN 15 MINUTES HE THEN OBVIOUSLY TURNED THE PROBLEM OVER TO KAREN. AFTER 1AND 1/2 HOURS, I GOT AN EMAIL MESSAGE THAT "KAREN"(TECH'S NAME) HAD LEFT THE CONVERSATION--NO PHONE CALL--PROBLEM NOT FIXED. AS IT WAS THEN 9:30PM, I WAITED TIL THE NEXT DAY, MY HUSBAND CALLED AGAIN, GOT JASON WHO MANAGED TO FIX THE PROBLEM, FOR 2 HOURS, THEN IT STARTED ALL OVER AGAIN, THEN WE CALLED BACK GOT STEVE, WHO TRIED, THEN SENT US TO RANDALL, THAT GOT THE PROBLEM FIXED. THROUGH ALL OF THESE TECHS, I ASKED EACH ONE TO PUT MY COMPUTER BACK LIKE IT WAS BEFORE THEY WORKED ON IT, WHICH NOT ONE OF THEM HAD THE COURTESY TO DO. WHEN I PURCHASED THIS COMPUTER ABOUT SIX MONTHS AGO, I PAID TO HAVE THE HOME PAGE SET UP AS I WANTED IT WITH ALL THE APPS, CLICK ONS, ETC. TO OPERATE MY HOME BUSINESS. SINCE ATT TECHS HAVE OPERSTED ON MY NEW COMPUTER, I HAVE TOTALLY LOST ONE WEB SITE, LOST ALL BUT ONE, WHICH I FOUND BY ACCIDENT, OF THE APPS. I CALLED ATT AGAIN AND GOT ANOTHER TECH THAT INFORMED ME HE HAD NO IDEA HOW TO RE PLACE MY ITEMS, IN FACT HE COULD HARDLY SPEAK ENGLISH. I AM LEFT WITH A COMPUTER THAT WILL COST ME AGAIN TO HAVE IT SET UP AGAIN WITH MY APPS, AND SITES.

IF YOU ARE LOOKING FOR A NEW INTERNET, PHONE, AND TELEVISION PACKAGE----DO NOT CONSIDER ATT/UVERSE---YOU WILL REGRET IT MORE THAN YOU WILL EVER KNOW. THIS IS ALSO NOT THE FIRST TIME I HAVE HAD PROBLEMS WITH THIS SERVICE---THIS WAS ABOUT THE 6TH OR 7 TH IN AS LITTLE AS THAT MANY MONTHS. AND IT IS SO FAR FROM CHEAP, THIS SERVICE IS OUTRAGEOUSLY PRICED AND IT IS SO NOT WORTH A FRACTION OF THE PRICE PER MONTH. AND IF YOU THINK ANYONE WILL GIVE YOU A WAY TO REACH AN EXECUTIVE TO COMPLAIN TO---FORGET THAT--YOU WILL NOT GET IT!!!

First, I have attempted recording some movies only to find that a completely different movie or program was recorded!

I contacted Showtime, for which I pay extra, and they I was told that they are having many complaints of this type and gave me specific days and times that the movie in question should appear on Uverse, but it didn't!

Secondly, the settings for HD do NOT work. I have a high end HD TV, but Uverse will not recognize my 1080p, etc., so I can only set it for a 4:3(?) ratio, but now I am having problems with the size of the GUIDE!!!

Also, Uverse has a LOUSY customer support system. It is impossible to contact UVERSE by Email and I just don't have time to deal with a bunch of ninnies that can't help, because they have no idea what I'm talking about!

I love Most of my Uverse, but am extremely frustrated with all of the glitches and the lack of real contact without having to deal with the their customer service on the phone and having to go through many a plethora of menus, just to get to the point that I'm told their office is closed!

In this day and age, not to have an Email contact on their website is obsurd and beyond comprehension!!!