Decided to go with AttUverse for cable and internet. Spoke with 3 reps over 3 weeks before the last one scheduled installation; got a call 2 days prior to and was told there was a problem and I'd need to reschedule. Then, 2 days prior to the new date, received a call that there was a problem and the engineers would need 45 days to fix it. Not 4 to 5 days, but 45 days?!?!? Nearly eveyone in my building subscribes so how is there no availabilty??? There was no explanation of what the problem was. Told them to cancel the request since by that time I will have waited 10-11 weeks for someone to figure out what they were doing. I've never experienced such ridiculousness when trying to give a company my business!

I am an original customer of Bellsouth. When AT&T bought Bellsouth, I remained a customer. I recently changed over to a AT&T Uverse bundle: telephone, internet and cable television. Although I'm satisfied with the products, I am disatisifed and angry about their customer service practices. I first experience poor customer service from AT&T Uverse when I called to check on my rebates. When I signed up for the service, I was promised several rebates by customer services. When the rebates didn't materialized after two months, I called and was told I would not get them and the previous person was wrong. There was no attempt to provide support or rectify the problem. I wasn't going to get any rebates and there wasn't anything I could do about it. My second complaint was when I referred family to AT&T Uverse. When my family call for service, they mentioned to customer service that I referred them. At no time did customer service tell them that it had to be done online nor did AT&T tell me I had to register online to refer someone. When I called to check on my referral, I was told I need several pieces of personal information about the family member I referred. I got that information and called back. Again, I was told I need additional information and left feeling like I was being given the run around. Bottom line - you are on your own and shouldn't expect any customer service from AT&T Uverse. I will never refer anyone to AT&T and am looking to switch my services to their competitors within a few weeks.

I am sick and tired of calling att for tech service. I am also sick and tired of waiting around for technicians. As soon as they leave, problem recurs with freezing up picture on TV. I had not one but 2 technicians at my house today and am still unable to watch TV.

I have spent over 7 hours on the phone with AttUverse and still have had no satisfaction! They continue to transfer me to different departments, claimed I hadn't had service with them since August of 2008 which would have been difficult as they didn't even offer service in my area at that time. They gave me a confirmation number for the referral of my new number from my old phone number. It's now been 40 days, and my old phone number still says my number has been disconnected. AttUverse promised that they would refer my old number to the new one for 60 days. At this point, no one knows how to contact me at all. This is beyond a doubt the WORST SERVICE I have encountered in 59 years on this earth.

My experience has been similar. All I want to do is add another receiver, as I added a TV to my home, to which they charge an extra $7/mo for. I called and scheduled an appointment for Thursday June 18th, and was told a tech would be here between 12 and 2... no tech showed up ... called Uverse customer support, to which I was told the techs were running an hour and half behind, yet no one paid us a courtesy call to tell us this. Couldn't sit around all afternoon waiting for the tech, (have to keep my job to pay for Uverse) so I cancelled that appointment and made another appointment for Saturday the 20th, which I was again told between 12 and 2... Sat around, waiting for the tech once again to which no one showed up or bothered to call. Called customer service, and was told nothing was ever scheduled... and there was no record of my previous call/complaint. As irritated as I was, I chose not to chew the customer service agent out.

Received an email asking to rate my service call, to which I gave very poor marks and explained my aggravation, to which I surprisingly received a customer service call back from Edda on Tuesday 23rd from this poor rating, who was apologetic and helpful, wherein the appointment was once again re-scheduled for July 2nd - the earliest appointment - again, between 12 and 2. Once again... we waited around for the tech, and after 2 hours of no tech, called customer service to once again find out that NO SERVICE WAS EVER SCHEDULED! I almost fell out of my chair. Again, I bit my tongue and chose to not chew the customer service agent out.

I cooled off for a day or so, and gave it one last chance. I called back in to customer service, and unfortunately did not get the gentlemans name, but he was able to pull up the history of this fiasco, and was again apologetic and understanding. I was placed on hold while I was told he was setting and verifying an install appointment, and he even stated he re-verified the appointment for 8-10am today, Friday July 10th, and being it was the first appointment of the day, there would be no delays. I asked him repeatedly to make sure it was set, as he could not give me any sort of response code, to which he assured me it was all set up, so I trusted him.

Once again... waited around for 2 hours for the tech, and no tech showed up. Called customer service and was once again told NO SERVICE WAS EVER SCHEDULED! And then, to add insult to injury, the history/notes that the previous individual was able to see in my account is NO LONGER THERE. The last note on my account was from the tech on the 18th stating "waited 15 minutes. No one at residence"

I don't know what system Uverse is using, but it isn't working. I am completely unhappy with customer service (or lack thereof) and their general lack of support or ability to schedule a simple receiver install. I would gladly do it myself, as I have been building computers for 12+ years, but these receivers aren't plug-n-play and need to be synced.(or so I am told)

All I wanted to do was add a simple TV to my home, and here I am almost 30 days out, and they can't even get it done. It's really really disappointing. When you first sign up for Uverse, they are "johnny on the spot" with the service, but forget it after you have been with them for a while. I'm just another number now, apparently...