ATV Discounters

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Category: Automotive

Contact Information
Fort Worth, Texas, United States

ATV Discounters Reviews

ATX-ATV owner March 31, 2011
parts
If you need parts for your ATV call Barco at 877-452-6852 ask for Will. They took over the parts department when ATV discounters went out of business. Thank God!
DavidBurl August 28, 2009
I've been had
Bought a 50 cc scooter in July. Of course Eric Pierce the salesperson stated cash only. Should have known better. Paid for the bike $750 including TTL. Of course, it is now the end of August, the paper plates are expired and I have no title, mso or anything. I went by the showroom because they will never return a call after a sale, Eric offered to make me another paper plate with a new expiration date on it which is probably illegal in itself. I asked him to show me the original title paperwork he said he sent to the state and guess what, they do not have a copy, he said he sent everything to the state. Anyway, I have been had I am afraid, wish I would have checked this before I bought it. I have the scooter but doubt I will ever get a title to regiter it. The BBB and AG do not seem to have much luck so I believe I may take a different angle and file a theft (fraud) incident report with Fort Worth PD against Eric since he is the one who recieved payment for something that hasn't been delivered.. SO like many of you I have a bike with no plates that cannot be ridden on a texas road, shame on me. Maybe the plates are misplaced at the state level, but this is not likely.
Thomas Pipkin July 16, 2009
Everything
I actually have a few complaints, first I purchased the 90 cc gocart on April 4th, 2009 ( Paid In Full that day) with the promise it would be delivered within 10 to 14 days from the date of purchase ( April 4 th 2009 )I payed the extra money to get it ready to ride ( Put t0gether) and the delivery fee, I finally had to go pick it up in Dallas TX. on May 20, 2009 and carry it to Ripley Tn myself.The gocart quit running 3 weeks ago, today is July 16, 2009 and still cannot get it running and cannot get any coperation with ATV Discounters so basically I paid $ 1, 100 for something my kids got to ride for a little over a month.A call was made to ATV Discounters and was told that the Gocart had a 90 day warranty which was supposed to have a 1 year warranty, So my opinion of ATV Discounters ( well I better not type thosewords)JUST DONT BUY FROM THEM unless you want yourself and your kids dissapointed and screwed out of your time and money !!!
topdog613 July 11, 2009
do not buy from them
i purchased a utv paid for it up front $2100.00 and never received it. ordered it in april and he kept telling me it is coming mid may i called my credit card co. and thank god they disputed the charge for free. today the letter came that i was refunded my money and that is why i am writing. if it sounds to good to be true it probley is . DO NOT BUY FROM THEM!!!
Barbara Sollberger January 3, 2009
inferior death traps
YES!!! I am getting calls regarding a possible class action law sut. If you want to join call me Barbara Sollberger 972 859 9359.
November 20, 2008
Non payment of invoice for services rendered
July 17, 2008 we received a call from Charles at ATV Discounters stating that their air conditioning was not working and they were burning up in their offices. They had a very pregnant woman in the office who was extremely uncomfortable. We sent a technician over the same day as their call for help. We found a bad blower wheel and contactor on the unit. We advised the customer of the repairs that needed to be made and they authorized us to take care of them.
Our technician replaced the blower wheel and contactor and made sure both of their units were operating and cooling properly when he left.
We invoiced them promptly and have been waiting for payment ever since. Multiple calls to Charles at the Dallas store promised he would follow up with their accounting department and find out why we hadn't been paid. He would never call us back or let us know what was going on. After several months of the run around we searched on the internet and found their home office information in Ft. Worth, TExas.
October 14th, 2008 we called to advise them of the situation. They stated they were not aware of the invoices as the Dallas store never sent anything over or called them about this. They asked us to fax the invoices over, which we did immediately, and they would get them paid right away.
It is now November 20th and despite leaving voice mail messages and speaking with their accounts payable department we are still getting the run around. They are non responsive and unprofessional in my opinion.
August 7, 2008
no parts, company bad
Purchased scooter 4 months ago won't charge, damaged in freight, no parts to fix it and no restitution for damage e mails unanswered and phones no longer used.Still trying to get a refund or parts nobody will help. this is a company to stay away from at all cost... to you not them...
August 5, 2008
Lack of help or parts non responsive
Can't get parts for a brand new scooter had it for 4 months and still can't use it. Won't charge since recieved. Damaged in freight when delivered and no retitution or repairs either. It's in parts and pieces at another shop and Sunl can't seem to get a magneto that fits it.ATV discounters won't talk to me and won't refund for the piece of crap they sold. They are not responding to any of my requests and I suggest anyone thinking of dealing with them find another company and product not Sunl.
May 19, 2008
Poor quality, poor service!
1.) This January, I bought an SLA-255 ATV from ATV Discounter. All seemed fine except for an exhaust leak where the pipe bolts onto the engine. I assumed that I had not installed the gasket properly, so I ordered another one. I was charged $11. I received the gasket, re-installed it and the pipe and there was no change. So, I called your service department. I talked to someone who said that they had bought one of the same units. His exhaust leaked too, but I shouldn't worry about it because it wouldn't cause any harm. That is incorrect. An exhaust leak at the engine like that will burn the exhaust valve. At that point I said goodbye and scheduled time with a local shop. I took the atv into the shop the next day. The day after I was able to pick it up. The cause for the leak was that the flange around the exhaust pipe was only welded about 7/8 of the way around. That was the cause for the leak and the burning of the gaskets. Cost for repairs, $182.00. At that point I thought, "oh well, anyone can make a mistake".

2.) On March 27th, I bought an MC-01 Street Motorcycles from ATV Discounter. It took 7 weeks to receive the MCO and bill of sale. In Idaho, I must transfer the title on a new vehicle within 30 days or they charge me another $20. I had to speak with 4 different people on as many occasions to finally get this taken care of.

3.) On April 2nd, I bought one of their DB-07 dirt bikes. I assembled it, put gas in the fuel tank, and took it out for a quick ride. During that ride the chain guide attached to the swing arm disintegrated and upon finishing my ride, I noticed that gasoline was leaking slowly from the tank and tubing leading to the carburetor. Upon examination, the tubing had been cut off at an angle, not allowing for a proper seal. That was easy to fix. But also the tank itself was leaking from the back two holes where the trim screws on. The tank needs to be replaced and I also need a new chain guide. Because of Postal Service rules I cannot send you the gas tank back. ATV Discounter at first promised to replace the parts, now they will not even speak with me. Also the MCO that was finally sent for this bike is incorrect (or fraudulent). It says the bike is a 2008, but it is in fact a 2007. I have not been provided with a correct MCO as of this date. So, I cannot get a title or off-road permit for this bike.

4.) A couple of weeks ago, I also ordered a new floor mat for an SL150-26 scooter that I had bought last fall from another seller. I paid 30 dollars for a "new" mat. I was sent a used mat with holes in it. I called and talked with Travis in the parts department. He told me to send that mat back (at my expense) and he would send me a new one. I received the "new" one today. It is also used with a hole in it.

Just over two weeks ago, I called and talked with Eric in the sales department. He connected me with Bob in parts. Bob assured me that I would be receiving a new gas tank, chain guide and floor mat. All I have received so far is the used floor mat with a hole in it. The way I look at it, ATV Discounter owes me paperwork for the MC-01, a new gas tank (that doesn't leak) and a new chain guide for the DB-07, a NEW floor mat for the scooter, $182 for repairs on the atv, and $11 for the gasket for the atv (which was not the problem). I called and talked with Eric on Monday and again yesterday. He acted totally disinterested. I later talked with Sheri Barling who promised that all these issues would be taken care of. Still nothing as of 5/19/2008.

CONCLUSION: The people at ATV Discounters are thieves and cheats. They also lie a lot. MY ADVICE IS TO NOT BUY ANYTHING FROM THEM UNDER ANY CIRCUMSTANCES.
April 7, 2008
Bad service
I ordered 2 110 cc atv's for my children. Pink camo and yellow camo were the colors I ordered. They asked for alternate colors and I chose yellow and blue. These machines come with matching youth sized helmets. Upon receiving the atv's via Estes truck freight we realized that we had in fact received a blue one and a red one. My son fell in love with the red one so no harm there. The problem is they shipped the pink camo helmet w/ the blue atv. Upon seeing how cool the pink camo was I became a tad irritated and my daughter wanted the pink camo atv. We called atv discounter to tell them of the problem and they pretty much told us "oh well, you chose alternate colors". They want us to pay for shipping to send the pink helmet back so they can send us the blue one. Yeah right! I am writing this to inform parents that if you order from this company you will probably not get the color you choose so don't get your kids hopes up. The freight company they use do not have lift ramps on the back of the trucks so unless you have a shipping dock on your garage, good luck. The boxes the atv's come in are over 200 lbs so be sure you have help when the truck shows up. My issue could have been easily solved. They should pay to ship the blue one back and back order a pink one for me. Simple. I have a feeling the shipping and receiving dept. is incompetent.

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