I too have fallen victim to this company that is nothing but a bunch of scam artists. My nightmare began On 8-4-08 whenI ordered an atv from them and was told I would recieve a confirmation email within 24hours. The email would have my order number which would connect me to a checkout site where I could get my invoice. Within 7 to 10 days a tracking number would be posted and I could track the delivery.
I did get an order number but I was unable to access the website. I sent an email and the next day recieved a generic email back saying that shipping takes 7 to 10 days, they never answered my question. The next day still with no success, I sent another email and recieved one back from customer service sayin again it it takes 7 to 10 days and they are aware of the problem with the website.
Another week goes by with still no tracking number. I call and get the salesman who sold me th unit and was now told it takes 10 to 14 days. When I confronted regarding him saying 7 to 10 he just denied it. I informed him of the email I recieved saying 7 to 10 I heard nothing but crickets chirping on the other end. I was told to "hang in there you're close".
The following week I call again and was told a tracking number was assigned on 8-18 and it should be loaded to the website by the 21st. That day ( still no number) I send another email and in return get a totally different number than the first and a message saying my atv was shipped to a different state.
Again I call this time yelling, screaming and threatening to stop payment. I asked to speak with a manager and was denied the opportunity after being lied to about where he/she was. Only then was I able to get someone's attention. I recieved a call back from someone claiming to be the customer service manager who assured me she would have it rectified by the end of the week.
As of today 8-28-08 I still have no atv and they have no idea where it is. In there defense they did send me a free helmet for my trouble Whoopee! The only problem is I have no atv so the helmet is worthless.
Please, Please do not do business with this company. They are a bunch of liars and scam artists. Iv'e never seen anything like it in my life.