atxpowersupplies.com

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atxpowersupplies.com

atxpowersupplies.com Reviews

Wiiter June 22, 2011

Their product exploded in my room

I ordered a power supply from ATX Power Supplies, and installed it. It worked beautifully for precisely 30 days (which says to me I installed it properly), which coincidentally is the period during which they will accept returns. After precisely 30 days (no kidding, 30 days exactly after I placed my order), it exploded. It didn't stop working, it exploded. Pop- Fire- Explosion. In my bedroom. I'm glad I was home at the time.

I was told I couldn't return it beyond the 30 day mark, but could exchange it, plus pay them a 20% restocking fee. This is not a valid option, as theres no way I'd buy another power supply from a company that sent me one that exploded. My previous power supply of the exact same model lasted 4 years and didn't explode when it died.

nonlocality July 10, 2009

Restock Fee

Purchased their recommended, upgraded computer power supply for my model PC. Received it then tried to install it but it would not fit properly. Plugged in all the power cables anyway and tried to boot up the PC and it would not boot up. Looked at the SATA power connector cable and it did not have the correct number of power lines to it.

Sent it back and they charged me a 15% restock fee for a PS that did not fit and did not work. Upon complaint they pointed me to their sales policy. Read their policy! Use BBB online to look at their complaint history.

Their policy says that if they send you the wrong PS and you return it there is a 15% restock fee. If they recommend the wrong PS and you return it 15% fee. If the recommended PS they send you does not fit and you return it 15% fee. If the PS they send you does not work 15% restock fee. So their business model is to make 15% on anything they sell you regardless of its fit, function or performance. As far as I know they could have a total of 100 non-functioning PS's in inventory and just repeatedly send them out and have them returned. They are guaranteed to make 15% every time.

jim