I usually patron Au petit Salut (a fine dining restaurant at dempsey road offering good set lunches) for corporate lunches. The place is always packed for lunches so i always have to call to make a reservation.

I did that a couple of week's back for a corporate lunch that i intended to bring my client to. However, my client had a change of mind so i had to forgo th reservation. I received a call from this operator by the name of Michael, whilst i was on the road. Rather than making the conversation straightforward by confirming my reservation, saying a 'thank you and good bye', he had the audacity to question me on why didn't i call him earlier as though i knew him very well. Being in a hurry, i had to shorten the crap talk and repeatedly said thank you a few times(as i said, i was really on the roads and in a hurry). Then he hung up on me. Without a goodbye.

I escalated the matter to the restaurant management as i make reservations frequently and cannot condone such off-track mannerisms from their staff.

I got a call from another staff, Lilly today. To my utmost horror, she started accusing me of being impatient (she literally said 'you are very impatient' multiple times) when i didn't even had a chance to express my views. She concluded that from my previous phone conversation and i told her i sounded impatient as i was on the road, but the main reason for bringing the issue up is simply cuz i wasn't too pleased with this Michael's service. It doesn't mean that we're not having a face to face conversation, it gives him the rights to speak in whatever way he deem fit to me. But this Lilly was one level above him. not only did she had MULTIPLE outbursts upon me (raise her voice, accused me of being impatient when she's the one being so impatient), she didn't give me much chance to express my view and importantly, she was more defensive than sorry in her call. Not to say, she eventually hung up on me, with a very insincere 'Bye' and raised her voice level, despite knowing very well her phone conversation is recorded. Such audacity.

I am so appalled by such uncouth behavior coming from staffs of so called fine dining restaurant. I wonder when restaurants label themselves as so, do they think that adequate service standards are only limited to walk in customers and not to customers whom they don't see face to face? At least from a consumer's point of view, i think good service standards are mandatory, regardless of the nature of the customer. To start making blatant accusations of a person's character when you're supposed to be doing service recovery, to lose your cool at a customer is a definite no no.

and nauseating. (so what if they serve fantastic food?)

Beware if you're at Singapore the next time and making a visit to this fine dining restaurant by the name of Au petit salut at dempsey road. You may never know what awaits you.