I am a proud owner of a Audi A3, which since my purchase in November of 2004, I have only ever serviced at Audi Fourways Service centre.

I have as of today travelled 255 000 kms with my car and as you can imagine I have serviced it several times now, in fact I service my care every 3 months on average.

There is one reason why I will never buy another Audi, and dont get me wrong, the A3 has been my best car by far, and I have had a few, and that is taking my car in for a service. The service is just so below par with the likes of BMW and Toyota.

The past two experiences have prompted me to put it down as I am fed up right now.

I have delivered my car at the Audi Fourways Service Centre at 7.30 am. (You probably wondering why after all this time do I still service my car at this service station. Well we have no choice, there is no Midrand facility and en route from Krugersdorp, Fourways is the only facility.) At 2.30 pm i am phoned by my service consultant that they are only now looking at my car! I am phoned again at 4.00 pm and advised of the quote for repairs and asked if I wish to proceed!!! They have at this STAGE not even started on my car. I am then told that my sump is leaking, this by the way i was charged to have repaired the previous service.

To add insult to injury I am then told that they do not have a component to repair my car and that I will need to collect my car the next day IF they get it.

The sad part of all this is that this is a exact repeat of my previous service.

Dean Darron Albertus