Canceled a trial membership before the deadline. Checked account status on-line to verify cancellation. Yep. Five days later, they bill me anyway. I get on-line again to see that the record of my cancellation had been removed from my account settings! I called to complain. They said they would cancel me (again) and would send me an email stating they would be giving me refunds. No refunds mentioned, only my cancellation. I'm currently canceled again, but am not sure if Audible will again 'erase' the record of my cancellation. VISA says if they do it to me again next month, that I may be able to block future billings.

The problem VISA pointed out, is that without proof of cancellation, and as I once had a user agreement with them, I may not be able win the disputes. Further, deleting my credit card info from Audible will not protect me from future charges, armed with my user agreement, Audible can go after a new credit card. IMPORTANT ADVICE: If you cancel a membership... PRINT OUT PROOF.

I had canceled my visa debit card. I then noticed a charge on my account from Audible.com. I checked my account on their website and they had the new visa debit card which I had never given them. I called and they said they did not know how they got it. Two days later they called and told me they have a contract with Visa and other card companies to receive the new card #s of customers who cancel their cards. They actually told me Visa was providing the service to me. I called Wells Fargo who said they do not give out new numbers and do not believe Visa could have. I called Visa and got an office in Panama. When I asked for the phone # for corporate headquarters they said they don't have phones there. Unbelievable. I canceled that card and told Wells Fargo not to charge anything else on the card, but another unauthorized charge appeared. I called the bank 4 times, got put on hold, hung up on, etc. I then went to the bank and they told me the only thing I could do was call the 1-800 #. At this point I became an evil bitch woman. I called the attorney general's office and will file complaints about the whole bunch. Audible.com took my account web page down, hmmm, something to hide?