Unbelievable! This company was my senior citizen mother's mortgage holder after her loan got sold off. She asked for a mortgage adjustment (loan modification) to change her rate from an adjustable rate to a fixed rate. She want through NACA and they informed her that Aurora was a historically noncompliant partner. She pressed forward anyway, They agreed to a temporary interest reduction, while they decided on a permanent decision on modifying her loan to allow her to stay in her home. During this decision period where she was making the payments they indicated to her to make, she was presented monthly with late payment advice, since the temporary payment they permitted for six months was not meeting their interest payment amount. These were followed with HUD foreclosure notices. She faced anxiety and panic attacks as a result and was hospitalized over the thought of losing the home she has lived in for 25 years and having nowhere else to go. Each time she called Aurora, she dealt with a different person who had no idea of her case and had to re-interview for the entire process on an almost monthly basis.
Hats off to her! She told Aurora to F-Off! She went with a reverse mortgage with another lender and astoundingly had yet another letter three months letter advising her of foreclosure proceedings. DONT DO BUSINESS WITH THIS COMPANY