I've been trying to resolve my issue with AHL for a year now. All they do is give the run around. You never speak with the same person. Back in February I contacted HUD to assist me. To their dismay AHL gave them the run around also. Finally my REAL Lender contacted me through my HUD Representative. Come to find out AHL never put in their records the contact number of either myself nor my HUD representative. Long story short, AHL is acting as the Lender (which they are NOT). They will do all they can to get you out of your home and not tell the truth to your actual lender. Recently the US Treasury Dept agreed to give AHL 7oo milllion dollars to assist those who needed it. However, because AHL has chosen not assist those in need, the government has pulled back the amount to 400 million.

Please everyone reading this, contact your State Attorney Generals Office and file a complaint. Then call the U.S. Treasury Dept to file a complaint as well. People are loosing their homes needlessly!!!

Our mortgage was sold to Aurora Home Loans several years ago. Until our financial situation changed drastically we never had any issues or reasons to contact Aurora. However, since we have experienced loss of income, medical issues, college tuition assistance for youngest son and husband's company's biggest client filing bankruptcy, we decided to contact Aurora for help with refinancing or a loan modification program. For the most part the employees I have dealt with have been civil but they do have a person named Mike who is insufferable, insulting and confrontational. I have told him I will NOT have a conversation with him again. One thing we have experienced with Aurora that I do think is a big ripoff is this so called investors fee. In November of 2008 I called our mortgage payment in and the girl who was supposed to handle it...didn't. They call us in December claiming we were 30 days past due. Until that time I didn't know what had happened. This Mike person proceeds to scream and yell and deny the girl did anything wrong. I told him play the recording back. I knew differently. They finally fixed it and Aurora sent us a letter saying they would correct the credit information they had previously sent to the credit bureaus. One of their many 'scams' is supposedly the investor, according to them, believes our account to be in jeopardy so he makes a cursory inspection of our house and charges us. Are you kidding me? Our account as of this date is not past due and Aurora is not on the list of approved mortgage companies for Hope. The fact that we all have mortgages with a company who is not Fannie Mae or Freddie Mac backed instead by investors, who by the way had their hand out with the government, makes it problematical because they do not have to do as President Obama has dictated. We are trying to get out of a mortgage with Aurora so we contacted LendingTree.com. They are nice and helpful but all we got from them was a referral to US Mortgage. The guy who called from there is only interested in convincing us to use this law firm to represent us with Aurora on a loan modification. Most of these predators are after the buck...that is it. Aurora did tell us not to bother with them because they could not do anything we couldn't do. I believe that and we don't have the money to do it anyway. We were told the process of loan modification takes up to 60 days on a first come, first serve basis. It is pretty sad when you have to be behind on your mortgage to get a break. We aren't yet but we could be if something catastrophic happens. I will join any and everyone in taking this company to task.

I have read other complaints and I am in the same position as most of you. I too have been trying to work with Aurora to no avail. They have left me with no choice. I am now looking to file a class action suit against Aurora. As consumers we have to stick together and not let things like this happen with out fighting back (with our minds of course).

ALS Services has us running around in circles as well!!! I can't believe all of the people out there who have been or are going through the same stuff we are!!

We first contacted them back in July 08 because my husbands' job changed, and went from a steady paycheck to working off of commission. I told them I didn't know how much longer we'd be able to come up with our mortgage payment, they stated they couldn't help us because we were still making the payments. Then a couple months after that, we fell short, I asked for help, they said that they would send us the paperwork for being modified and showing our other choices (short sale, etc).

I told them we didn't want to move, we want our house, but need help. We sent them every piece of paperwork they wanted, I'm talking probably over 50 pages of personal information as well as spreadsheets showing our expenses, and so on.

It took forever for them to get the fax, then they said they needed more info, every piece of info they asked for, I gave them, and every time it took 7-10 days for them to 'get the fax', but then it was 'oh, it might be 10-14 days' to get the fax. Ridiculous, but we played along, just long enough for them to tell us, sorry, we have to put you on a payment plan...the payment plan would have us paying close to $1000 more...so I ask, if we can't make our normal payment, why would I be able to make a payment of almost $1000 more...

Then, we called again a couple months later and said please help us and we were told we'd have to fill out all of the paper work again since so much time had past. I told them that nothing has changed, the monthly expenses are the same.

the people are rude, every time you call them you have to explain your life story to them, you get a different answer every time. So months later we try to hire a company to help us out because we were due to get foreclosed on January 5th, that company let us down too, so in a last ditch effort we called Aurora and talk to some other guy who tells us we can do the payment plan and make our regular payments 4 months in a row, on the 3rd payment we have to fill out all of the paperwork again and they'd see about modifying our loan at that time.

We're about to make our first payment of this payment plan, and I'm very worried that some where they're going to say I screwed up so they can just foreclose on us after squeezing some more money out of us. I would love to go after these people!!

They'd rather just foreclose on people, then help them out, my credit score has dropped over 100 points too because of this. Please include me in any and all charges against these people!!! I wish every the best though!!! I hope someone has a happy ending some where!!!

ALS Services has us running around in circles as well!!! I can't believe all of the people out there who have been or are going through the same stuff we are!!

We first contacted them back in July 08 because my husbands' job changed, and went from a steady paycheck to working off of commission. I told them I didn't know how much longer we'd be able to come up with our mortgage payment, they stated they couldn't help us because we were still making the payments. Then a couple months after that, we fell short, I asked for help, they said that they would send us the paperwork for being modified and showing our other choices (short sale, etc).

I told them we didn't want to move, we want our house, but need help. We sent them every piece of paperwork they wanted, I'm talking probably over 50 pages of personal information as well as spreadsheets showing our expenses, and so on.

It took forever for them to get the fax, then they said they needed more info, every piece of info they asked for, I gave them, and every time it took 7-10 days for them to 'get the fax', but then it was 'oh, it might be 10-14 days' to get the fax. Ridiculous, but we played along, just long enough for them to tell us, sorry, we have to put you on a payment plan...the payment plan would have us paying close to $1000 more...so I ask, if we can't make our normal payment, why would I be able to make a payment of almost $1000 more...

Then, we called again a couple months later and said please help us and we were told we'd have to fill out all of the paper work again since so much time had past. I told them that nothing has changed, the monthly expenses are the same.

the people are rude, every time you call them you have to explain your life story to them, you get a different answer every time. So months later we try to hire a company to help us out because we were due to get foreclosed on January 5th, that company let us down too, so in a last ditch effort we called Aurora and talk to some other guy who tells us we can do the payment plan and make our regular payments 4 months in a row, on the 3rd payment we have to fill out all of the paperwork again and they'd see about modifying our loan at that time.

We're about to make our first payment of this payment plan, and I'm very worried that some where they're going to say I screwed up so they can just foreclose on us after squeezing some more money out of us. I would love to go after these people!!

They'd rather just foreclose on people, then help them out, my credit score has dropped over 100 points too because of this. Please include me in any and all charges against these people!!! I wish every the best though!!! I hope someone has a happy ending some where!!!