I would like to make a complaint against austars service, austar was introduced to our region in 1996 they came in and signed everybody up installed the equipment and now residence of Palm Island are being told that because were in an isolated region they are unable to come and fix what ever technical and equipment issues we may have and that if we needed to get our issues fixed that we are to find a qualified tradesman to come in and fix whatever problems we have and we are looking at a service cost of $500, I know for a fact that I am not the only person with a complaint like this on Palm Island and your int this matter to resolve this issue would be greatly appreciated .

I had Austar for 12 years and sold my house and wanted to disconnect for 12 months until I built a new house. I phoned 3 times and waited for over 8 -10 minutes each time before hanging up. Then send emails asking how to do it. After 3 emails over 4 weeks and each time being given an automated reply and a job #, nobody ever contacted me. I eventually sent an email to the corporate office and finally got someone.
Now with a new house almost built, I contacted them for a new installation...great service. I was given a date for install but had to contact them back as the builder had a delay with weather and I had to move the install forward about 2 weeks. Guess what. The same again...nobody answered the phones on 3 occasions...each time I waited for 6-8 minutes. I then sent two emails to their contact us site over two weeks and again, the automated reply. After another week, 3 weeks, I eventually wrote a letter and posted it to them and a copy to the corporate office cancelling the installation as I did not want to deal with a company with such poor service.

BEWARE OF AUSTAR SUBSCRIPTION TV I COMPLAINED ABOUT A TECHNICAL ISSUE SEVERAL TIMES VIA MESSAGE BOARD ON THE AUSTAR SITE, OVER A SIX MONTHS PERIOD. AUSTAR JUST IGNORED MY COMPLAINTS BECAUSE THERE CUSTOMER SUPPORT (RESPONDED TO MY FIRST COMPLAINT) COULDNT FIX IT SO I REFUSED TO PAY UNTIL FIXED.THEY DISCONNECTED MY SERVICE AFTER I DIDN'T PAY A FINAL NOTICE THEN A "KEVIN" IN THERE COMPLAINTS DEPARTMENT SENT ME AN EMAIL AFTER MY COMPLAINTS SUSPICIOUSLY WENT MISSING " TRANSLATED" IT SAID PAY OR PISS OFF. WHEN I FINALLY GOT ONTO SOMEONE IN HIGHER POSITION THE COMPLAINTS DEPARTMENT HAD DELETED ALL MY COMPLAINTS SO IT COULDN'T BE VERIFIED IF THAT THEY WERE RECEIVED (THEY LIED!!!). I HAVE BEEN WITH THEM OVER TEN YEARS AND PAID THEM OVER TEN GRAND !! THEY HAVE AN ARROGANT BACKSTABBING STAFF THAT THINK PEOPLE IN RURAL AREAS HAVE NO OTHER ALTERNATIVE THAN AUSTAR . SO DON'T BOTHER WITH THEM, THERE'S OTHER ALTERNATIVES NOW. THEIR NOT GETTING MY MONEY ANY MORE DONT GIVE THEM YOURS.IM TRYING TO GET EVERYONE IN MY AREA TO GET RID OF THEM (RURAL AREA OF AROUND 1000 PEOPLE EQUATES TO AROUND 5 MILLION DOLLARS ). DON'T GIVE THEM YOUR BUSINESS !!! WHY DOES AUSTRALIA HAVE ONE OF WORST CUSTOMER SUPPORT IN THE WORLD ? IS IT BECAUSE AUSTRALIA IS SUCH A GREAT PLACE TO LIVE, EVERY ONE HAS A STRONG SENSE OF EQUALITY, SO A COMPLAINT IS DEFENDED LIKE A PERSONAL ATTACK ?? OR CANT AUSTRALIANS FEEL ANY EMPATHY UNLESS ITS HAPPENED TO THEM ?? COMPANIES LIKE AUSTAR, TELSTRA AND BANKS ETC. CAN BE DEFEATED BY EVERYONE STICKING TOGETHER, START TAKING THEIR MONEY AWAY AND THEIR GREEDY LITTLE EARS WILL PRICK UP AND START LISTENING. CHEERS STEVE.