I ordered one pair of Classic Tall UGGS UK Size 6 colour chocolate on 26th November. Payment was taken from my account within days and was some £20.00 more then I has expected it to be. I finally received confirmation of my order via e-mail on 9th December 2010 advising my goods would be despatched on the 10th December via Express delivery which I had paid for and should expect them within 2 - 5 days. Tracking Number for the goods: ES809004015AU. When I still hadnt received the goods by 17th December I started to track the item which appeared to be held at Parcelforces Depot if Leicester awaiting 'payment to clear'
On calling Parcelforce I was advise I had to make a payment of £35.00 (Tax payable on the goods) before they could deliver. At no point is there any mention on the website or elsewhereb that payment of Tax is required. Not happy but made the payment and arranged for delivery today Tuesday 21st December. To my absolute horror the UGGS have arrived not in a UGG box but a platic carrier bag. This site is quite obviously misleading and I am one extremely disappointed customer. In toptal with PP and the the TAX i had to pay this item has cost me £185.00. I could have gone to a high street store and for £200.00 been confident I had bought a genuine goods in a BOX!!