I only wish I had seen the complaints listed on this websites before I actually hired this company for my own removalist job. I recently hired them to move 30 cartons and a rocking chair from Queensland to Victoria and only recieved 24 cartons and the rocking chair. Apparently the other cartons had been delivered to another address somewhere in Emerald and although I have been promised a number of times that a courier has been organised to collect them, I am still yet to see these items.

The main point of contact at the company is Peter. He is rude and abusive. He promises things that don't get delivered and finds it incredibly unbelievable that you would have the audacity to complain about the appalling service. They refuse to contact you so you are constantly having to call them for information and updates and then get abused for calling so often. If you are actually lucky enough to speak to someone other than Sharni or Wendy, they hang up on you when you ask them things like "When will my items be delivered?".

DO NOT USE THIS COMPANY. THEY ARE UNRELIABLE, RUDE AND INCREDIBLY INEPT.

Dealing with Auswide Vanlines initially seemed so straight forward. While I asked if they needed additional information on aspects of my interstate furniture relocation they said they had all they needed and would call closer to the time to give me an indication on what time they would be there on the Saturday.
After no follow up call, I contacted them directly to be told that they were running late and we would there in the afternoon and that they would call to let me know a time. No call followed and after leaving voicemail's and repeated phone calls I was told the truck was too full and couldn't accommodate my furniture. I was told by "Peter" that the boss had left for the day and he was in by himself trying to load a truck and was doing everything he could to help. I took pity on his situation as I was given the impression that he was not in charge. He told me he would attempt to have someone there the following day.
Again after numerous calls and another day of waiting I was told that no-one would be removing my furniture and would organise something the following day. I asked "Peter" who I could elevate the issue too and he then informed me that he was as high as I could go. I waited until 10.30am the following day and no call came. I spoke with "Peter" and told him that I had moved all my furniture into the Garage to allow the next tenant to move in, inconvenienced my landlord, the new tenants and had missed a non refundable interstate flight because of this inconvenience only to be told that he didn't need this issue, he had 4 hours sleep and no weekend trying to resolve the issues and said "to be honest he doesn't care" and I could go elsewhere. SAVE YOURSELF THE STRESS AND DONT USE AUSWIDE VANLINES!

I employed Auswide Vanlines to move a small amount of furniture a distance of approx. 400km. I did my researcha and whilst they didn't offer the best price (over $500) i decided to go with them because they advertise as highly professional removalists that would take superior care of my property because they were a family run business.
ANYWAY they were three days late showing up and when they did arrive it was at 8:30pm. The removalists were incredibly rude and abrupt like they were really put out. Our belongings arrived at our new address and i was very upset to discover that our DVD player was broken, our brand new (not to metion expensive) mattress was soaked and stained, our beautiful antique sideborad was scratched with a huge gouge on the top, all our boxes and their contents were soaked, and a very expensive antique lamp was destoryed. When i questioned them about the damage the truck driver became annoyed and told me that he had marked all that damage onto his paperwork before he put it in his truck which was a complete lie because when he took the inventory at the pickup he stated there was no damage however, he did not give us a copy of that.
He then said we had to take it up with the company because so many people had complained about the state of their belongings once they were delivered.
So then i contacted the company after i had several quotes on fixing the damage and to this day (four months and many calls later) they refuse to communicate with me. Everytime i ring i get a receptionist that tells me "Peter" isn't available but i'll get him to call you back straight away.