I was involved in car accident on 19 March 2011 I forwaded my claim to Auto&GEN up until now nothing is happening to my car.When I phone then they keep on telling me they are busy with adminitration .No one is phoning me or sms even email to tell or inform me how far are they with my claim

In the afternoon of the 1st February I had a car accident, which I reported the day after to the contact number I have on my documentation that I received from Indwe Risk Services. To my surprise it turned out to be Telesure, an agent/underwriters for Auto & General.
Since I reported my accident, I have had no joy dealing with Telesure.
I have spoken to Grant Williams and Roekaya about 6 times since then, and all I get is more questions about the accident, and no indication of when my car will be fixed.

Now, the reason I have insurance is for peace of mind, knowing that I am covered by insurance should something happen to me. It is sad that hard working people like me sacrifice their hard earned cash to pay for insurance that does not care for their well-being. Several times now I have explained to Grant the urgency of approving my insurance claim. During the accident I lost my left mirror, and it is not safe to drive a vehicle without a mirror on the left as I cannot see vehicles in my blind spot and it is impossible to be accurate when reversing the vehicle, and that on its own is another accident waiting to happen.

I have repeatedly spoken to Grant to ask what is happening with the claim. He continually fails to get back to me. Nobody at the call centre at Indwe Risk Services can tell me what is happening either. It has been 3.5 weeks since I reported my accident. All that Grant is holding on to is the fact that he requested an invoice dated the day of the accident, which I have told him I do not have. This is very frustrating, and stressful. Firstly, it is stressful being in a car accident, and then the only thing that keeps one going is the hope that one is insured, but the very people you count on for assistance, are the ones who do not care.

I pay relatively high premiums, about R1000 every month towards insurance, and I have never missed a payment since about two and half years ago from when I took the insurance, and this was to make sure I am in good standing and that I am taken care of. I have had poor service from the day I reported the accident to Telesure.

I had an accident almost four months ago. Despite the fact that the parts arrived within two weeks of being ordered, I still have no idea of when I will get my car.

The initial claims process was smooth, but very quickly the process turned into one disaster after another. I should add the car was in storage for more than a month before it arrived at the panelbeaters, and the parts were only ordered weeks after the car arrived at the panelbeaters.

TC Panelbeaters must also shoulder a substantial portion of the blame. Apart from lying to me at least once, and often providing conflicting stories of what was happening, they now have no idea when my car will be ready. Part of the problem is they only discovered the steering rack was damaged after ignoring the car for two months.

I also suspect that TC Panelbeaters have more work than they can handle. Unless this is a Gauteng wide problem, they should have turned the work away, or Auto and General should have referred me to a panelbeater that was not overloaded with work.

I am also not happy that despite being hit from behind, Auto and General's first instinct was to pay out to the other party.

Rodney, the manager has informed me that my claim has been rejected and i was informed on 11March.
Suprisingly, Evette told me the very next day that she will discuss with management and see what can be done. Does this not mean there is a possibilty it could still be paid out?

After numerous calls I made to Auto & General, being put on hold, consultants not calling me back, I am now not only required to fix my own car but I have to pay for a car hire Anja promised she will see if it gets extended and 2. I have to pay for storage at the Panel Beaters.

Only today did Rodney give me the address to where the car is standing. He reckons Nasika must have told me to go and collect it. As dumb as I may seem, why would I not collect the car if I knew for sure insurance was not paying? I am waiting for the recorded conversation between Nasika & myself.

I am appalled that the claim is not paid out because I failed to take the vehicle in for an assessment, therefore my insurance has no certainity of the state the car was in. If this was the case, why did they continue debiting my acc every month? I want my policy cancelled & all tht is due to me. I am sick to my stomach!