Same thing happened to me! Brian continually lies to you saying it is in the mail. First he said, " We have to wait until your Ins. company submits payment." So I called my Ins. Co. payment was issued! Then I called again, and it's, "Oh yeah it's already in the mail".The third time it was, "Oh no, it's right here on the desk, I'll ship it out Saturday", I said, "Why can't you mail it TODAY?" "Oh that's because our DHL driver picks it up on Saturdays". A week later and..."It's on it's way, there's no way it could be there yet". I called him out on it, and told him if it had shipped DHL, IT WOULD BE HERE BY NOW! He then told me that, "No, it ships USPS." When I unravelled his web of lies he spun and could not follow himself, he then told me, "It's right here! It must have gotten mixed in with the visa cards." "It will go out Thursday standard mail" "No it can't be picked up, because I'm in Texas." Supposedly his 480 area code is just call forwarded. WOW! This moron thinks I'm just that stupid that I believe this crap! I will continue to call...just for the fact that I am not going to just forget it and let them get off that easily. I too will be calling my Insurance company, The Better Business Bureau, as well as, 3 On Your Side! I will copy and paste my negative feedback on every site possible, as well as, on their Craigslist Ad. They apparently have no idea that an unhappy customer will tell 10 times more people about their terrible experience than a happy customer will! Ha :)