My daughter was hit by a drive who has State Farm, he ran a stop sign and hit her tire and bumper. I happen to have State Farm so stupid me I thought this would be easy. Once the car was at the shop State Farm began denying the claim, stating that its an older car and it was old damage. They were unable to locate a bumper and the tire that the gentleman hit was wobbly but they said that wasnt due to the accident.
The claims department was rude and NEVER followed through with anything!
Worst experience of customer service I have ever had!!!

WHEN MY $7000 DODGE CARAVAN WAS TOTALED I THOUGHT THE FULL AUTO COVERAGE WOULD SAVE ME. WRONG UNITRINS VALUE WAS 4925.00 FOR A LITTLE SURFACE RUST THEY CALLED PRIOR UNRELATED DAMAGE THEY SUBTRACTED $ 2, 286.00 minus $1000 deductible UNITRIN WANTS TO PAY ME $1871.79 WHAT A BUNCH OF THEVES.RUN FROM THIS INSURANCE CO, claim no 2010047242

TO WHOM IT MAY CONCERN AT STATE FARM CORPORATE OFFICE.

YOUR EMPLOYEE ILLEGALLY CANCELED MY CAR INSURANCE AND SUSPENDED MY PAYMENT WITHOUT MY PERMISSION.


PLEASE CALL ME ASAP.SO WE CAN DISCUSS THIS MATTER.E-MAIL WONT DO IN THIS CASE.

This is one of infinity quotes: “Infinity provides "One-On-One" Claims Service. That means we want to be the number One company in providing claim service to you, the policyholder. We want to be number One in customer satisfaction by handling claims in a manner that is second to none! Our "One-On-One" Claims Service offers the following:”

However this is the service they give:

1. Call to make a claim it takes up to three days to get a call back.
2. When you get a call back it’s a rude and unprofessional claims adjuster.
3. Infinity claims adjuster demands you to take your car to RSVP not giving you a choice.(something you don’t hear about until something happens)
4. When you state you want your car at a place of your choice they intimidate you. Example: you will have to pay for the cost of your car being there we will not pay. Example: they look for ways to hold up your claim by involving third parties. Example: then sending the check for repairs to the wrong address and not mailing the check when they said.
5. Claiming there was error’s in the part of the automotive company and had you went with the RSVP Company this would not be happing.(talk about adding insult to injury)

This company is not to be trusted unless you like paying them for coverage because the only thing they offer is that piece of paper you stick in your glove compartment.

Make sure your policy is presented up front and that they go over every aspect of that policy, and you know what every thing means because they have this little thing they call 20/80 which they fail to explain until you have a accident and then the nightmare begins. They refuse to take responsibility and you’re left holding the bag. If you have infinity insurance you might as well not have any insurance at all. “Buyer beware”

This is not intended to slam infinity insurance but to make the consumer aware of what type of insurance they will be getting.

I get some mail claiming I can save money on insurance. They show a chart on price comparisons and claim I can save over 300 dollars. I come here to read complaints, and realize, yeah, that is what I probably save now. What will I pay later? Sounds like teaser rates to me.