Auto Loan
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Category: Business & Finances
Contact Information
Los Angeles, California, United States
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Auto Loan Reviews
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PichuMiri
January 5, 2010
Car was repossed with out notice
My car was repossed right before the last payment in which I was late for about 4 days. I made the payment the next day after repossesion this was 12/30/09. Jose Jimenez at County finacial asked for more paperwork on my end and had said the my car would be available by 12/31/09 morning. When we called he said he was verifying other information to call back @ 1:30p.m. when we called back we came to find out they closed early. So Monday came and we called @8 a.m. talked to another lady at the financial company they said that they could not find my car in they system, they gave us phone numbers to 2 different lots and both of them said that my car was not in the system, it is now Tuesday and the car still does not show up in the system. They are RUDE and threatfull and when it comes to customer satisfaction they suck.
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bigman29
September 24, 2009
wrong account number
When I got my car I got the loan through jp morgan I set up an allotment to pay for it. The account number wasnt complete so now I have a repo man here trying to take my car.
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Upset!!!
September 8, 2009
Customer Service / Billing
I just had my first experience with Wells Fargo Financial customer service today, 9/8/09, and it was a terrible experience. The customer service representative was not very helpful, and when I asked to speak to a manager, she was very rude. She answered the phone with an attitude like I was bothering her by wanting to speak with her regarding my issue. I have never been late on a payment. I have had my car for one year, and this is the first month I need a deferrment. I explained that my husband and I have had unexpected school financial obligations, and I need a deferrment to prevent a 30 day late payment. I have always paid inside the bank with cash or a money order, but was told today that I have reverse payments on my account. When I explained that there is no way I could ever have reversed payments, the representative told me that is what is showing and she could not help me with that. She said I would have to talk to a customer service rep. She then went on to ask me when I can make a payment to have the account current. I told her that was the reason I was asking for a deferrment. I have never had a late payment, and this month, after a whole year of good payments, I am trying to protect my credit and account status and have been denied a deferrment. How am I supposed to remain a happy customer? Refinance with another company sounds good to me.
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KATYK
September 4, 2009
RUDE account manager/operator
I called Chase auto finance per their request to discuss my delinquent payment due to medical bills/layoff and was treated with utter disrespect! I was/am appalled!! The man had a VERY thick accent and was condecending with every word. He had no sympathy whatsoever for my situation and when I inquired about possible deferment, he said they would not grant a deferment because my situation was not temporary and I was a bad risk... that if they gave me the deferment, then next month I would still not pay. Then, he went on talking very quickly & I could no longer understand him at all so I said, "I can't understand you" and he said, very slowly & clearly, "yes, that happens whenever I'm saying something someone doesn't want to hear." When I tried to tell him that wasn't true, every time I tried to say one word, he cut me off saying, "No, it's a very common problem." He repeated that several times then stated, "I'm going to transfer you to someone else" at which point he put me on hold, I'm assuming indefinitely because I held for some time then finally asked myself why I thought he was actually going to help me & hung up. I did call back, spoke to a very nice gentleman who quickly & kindly helped me with my original question and I made a payment on the spot. He also apologized for the other operator's behavior & transferred me to a supervisor to tell her my tale. She replied in a manner that led me to believe that she was less than prone to believe me and that she was sure the operator did not intend to offend me in any way. Yeah, right. I shouldn't have bothered to talk to her. Chase obviously does not encourage kindness or understanding in their supervisors which would explain the behavior of the operator!
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lynn12
July 29, 2009
unable to contact company; payment returned refused by addressee
I usually make payments to this company on my auto loan either by mail or through my checking account. I sent July's payment through the mail on July 12. The payment was due on July 22. On July 20, the letter with the payment was marked "refused - return to sender" and returned to me. When it arrived, I immediately began calling the company at 877-236-7672 the number listed on the bill and at 866-740-1380, a number I found for the company on the internet. Both lines only give a busy signal and have done this since at least July 24. I don't know what else to do or how to send payment to this company. The company has been a rip off and has practiced many unsavorable practices such as claiming to have never received payment or claiming that payments sent by the bank took over 15 days to arrive. The entire time they build interest up. I just don't want to get cheated by this company again over this.
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All together is better
January 8, 2009
WHERE MY PAYMENTS GO
I bought my car 11 months ago and financed thru Drive Financial. I wanted to trade-in my vehicle and I figured-out that I am 8, 000 upside-down. Ooooops!!!. Now I do not know what to do, however, I see that many other people are in the same or worst. I think we are enough victims to get this case in a consumer protection agency or court. If somebody can initiate this matter will help many of us. Thank and count with me.
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Victor
December 18, 2008
Repssession after payoff!
Chase repossessed my car after I paid off my loan IN PERSON IN CASH at one of their branches in Boulder!!!
THEY harassed me for the life of the loan even when my check was only 2 or 3 days late.
NEVER GET A LOAN (AUTO< HOME OR OTHER) with this company. NEVER!
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December 4, 2008
noc pending
i got a esteem car financed my Llyods Finance Ltd in 1997, i had fully paid the installments of the car but i havent recieved no due certificate from the company regarding the car. now i want to get the hypotheciation deleted from registration certificate but Llyods finance hasnt provided me NOC. PLZ GET IT DONE URGNTLY.
MY CONTACT NO 09855005120
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April 9, 2008
Poor customer service!
This bank represents very poor customer service. I have an auto loan with them, and have always paid on time. I have excellent credit. However, I am human and by an oversight, neglected to send in my payment one month. I did not receive any notification from them to notify me of my mistake (which would demonstrate good customer service). I was notified by a collection agency who threatened to re-posses my car. It turns out, that any notification they may have sent, was being sent to a wrong address!! Interesting because they sure had the correct address on file when they sent my payment coupon book!! I have great credit that will probably be hurt by their inadequacy and carelessness. I will be looking to refinance my loan somewhere else and will never do business with them again!
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March 19, 2008
Verbal abuse!
I was contacted 3-19-08 on my company phone by Wells Fargo Auto Finance co. At that time I am six days late with my payment. The operator Jill ID#B146 was verbally abusive and yelling at me, demanding that I make my payment now or make pmt. arrangements. Which is ok with me except, being spoken to like that. I am always on time with my pmts., except this time. Is this customer service normal for six days late? Why should anyone do business with a company who condones this type of behavior from its representatives.
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