Citifinancial Auto drafted an extra monthly payment from my checking account in February which resulted in 13 overdrafts to my checking account at $35 dollars a piece. Their unwillingness to refund the full amount to me resulted in more overdrafts to my account this month.

I contacted Citifinancial when I discovered the mistake, sent the required information from my bank as proof of their error, and was refunded the payment and 7 overdrafts.

I contacted Citifinancial and pointed out that I still had six overdrafts. I was informed that I needed to send the updated bank statement showing the additional overdrafts, even though these overdrafts where clearly marked as pending, as proof of the problem. I fax'd 3 times before their staff and I realized I hadn't put the account number on the fax cover sheet. I corrected this and fax'd the corrected copy to them.

For the next 4 days I got the run around. I entire 2 weeks and 1 day that I dealt with them I was repeatedly told it would take up to 48 hours for resolution. During my dealings with Citifinancial's Customer Service Dept. this was what I was primarily told. I called repeatedly in attempts to get resolution and literally begged for early resoultion due to the lack of funds causing my bank account to be overdrawn or at $2.23 cents until March 4th when another monthly bill caused my account to be overdrawn again (it was overdrawn $529 before the first refund). I repeatedly informed the Customer Service staff about my delima and was informed that the staff was understanding about my problem but yet it was extremely difficult to speak with anyone who could do anything about it. I was switched from dept to dept, even being switched to collections who informed me that one of the departments I was switched to didn't even exist.

It was not until I mentioned contacting the Better Business Beauru that I was switched to the supervisor who actually denied my request for the second reimbursment even though my evidence clearly pointed to their mistake causing the problem in the first place. This supervisor stated that I could contact BBB all I wanted but they weren't responsible for the continued refund.

I continuously begged for their assistance and reassured them that I wasn't trying to cheat them but I received poor service. I realize that $210 shouldn't break the bank but my wife and I are trying to work ourselves out of dept and $210 could break the bank. I feel that Citifinancial's poor service put my family and me under undo stress. I also spent a great deal of work and family time working on this issue.

If I could pay off this loan today and never have any other dealings with Citifinancial I'd be happy. I was even more disappointed because Citifinancial staff had been so helpful when my family and I were going through some hard financial times and they were so helpful. I wish they'd not been so nasty this time.

Sincerely,

John Brown
(336)-869-5171

I purchased my car march 2005, payments were set up to be april 25th. I drove off the lot with my car on march 31st, 2005. how can my pay note due date be march 25, and says payments are $374 and total on payment book says 750.? Since then I have had 3 months
ontime and outstanding payments, I was laid off my job july 2008, I had to defer 1 payment in sept 2008. paid payments up until dec 2008, fell behind again, ask what can they do for me to lower payments, they set up amended payment schedule, and I would get the paperwork in the mail after I made 3 weekly payments in feb of 135. and 1 payment in march. I made my april payment a few days later theres a tow truck at my door. I persuaded the tow guy to let me get hold of peak5 and called the next day. I never received the 1st amendment papers. After talking with the following rude people and being transfered to recovery: kimmy, rich, sharon, lori, donna(very rude and ignorant)she told me whatever, robert and jason and tan and dee. I was finally transferred to a supervisor name johnny wood, he said he mail me the amended paperwork and it would take 2 weeks to get and instructions on how to fill out. I paid may payment on the may 10th, payment not due til june 14, on may 29 I woke up and my car was gone. I called that supervisor, and he said he e-mailed my paperwork.
I never received no email. The want all back payments plus towing $1600 by western union cash only and I would get my car back.
well guess what, they can have the car. I could say worse but I am a better person that those customer service people. I have pride in my
customer service and would never, yell, cuss, swear put down or demean customers. I am saving my self at least $500 a month on payments and insurance. There are plenty of other dealers out there that I can get a car from and treat me decent. I can take that $500 and put down on a cheaper car, I have friends to help me also. I have already contacted a lawyer about bankruptcy. I owed $9300 on my car and I have a few other bills that could be added, bankruptcy would rid me of $25000 of debt. some of which are 5 years old from credit cards.