I am in the military and the same thing happened to me. I have been making payments on this for a year now before I found out it was a scam. I have canceled the service and put a block on the payment at my bank. I have been trying to get my refund for about a month now and have been getting bounced back and forth between Paylink and American Autoshield and each of them have been saying that the other one handles the refunds. American Autoshield has taken over the the Auto One's accounts since they have gone out of business. Nobody has money to waste nowadays. I would also like to see a class action suit filed. I just want my money back and could really use it about now. If a suit gets started please let me know and I will join.

[email protected]

In September, 2009, they misrepresented themselves as being a GMC auto warranty company. When I received their plan, I discovered they were not representing GMC.
They agreed to refund my $295., I sent the proper request by mail and fax. Everytime I contacted them, the refund would be done in two weeks.
All they were doing was putting me off for the 60 day limit that the bank has to dispute a charge.
Now, they don't answer the phone, they send me directly to a voice mailbox that is full and hangs up.
Beware!

I had this problem also, had beeb calling to 1-9494759500.


cancelled my warranty with Auto One Warranty less than 90 days from purchasing it and the company has yet to give me my refund that is owed. (I have been waiting 8 months) My warranty was through Guardian but Auto One Warranty I was told handles their payments for them. Guardian says they cannot help me since they do not handle the payment portion and Ryan at Auto One Warranty said several times that my refund was being deposited and would give dates but it never happened. First I was told 10-12 weeks. Then 16-20 weeks. Well its been 8 MONTHS!!! After waiting 6 months I called them and explained that the bank account is now closed and they need to send a check instead of electronic deposit. Then they said they had to have proof from the bank that they closed it. So I faxed it, and what do you think happened, they say that they have no record of the fax I sent (even though I have confirmation page) so I have now sent it to them via certified mail and am waiting to see what that does. These people probably won't pay unless they are taken to court. Guardian says they should owe me around $280 but Auto One says $12 then $117 considering the payment that they withdrew that was not authorized but when I talked to them again they say no only $12. LIARS!!! They took money out of my account days after receiving a fax to cancel (which I have proof of that too) and refuse to put it back. It withdrew my account and the bank has now closed it due to their unauthorized charge. THESE PEOPLE ARE THEIVES AND LIARS. BEWARE!!!

My husband purchased this warranty for an old minivan we own and he passed away last year. When I called to inform them that I need assistance since the vehicle has transmission problems, they advised me that they cannot help me unless I pay $50.00 to transfer the policy to my name. I immediately sent the payment as I don't have any other vehicle to use to go to work. While waiting, I had to rent a car. My auto insurance does not cover car rentals for repairs.

I called the New Jersey office whom I sent my transfer payment to verify if they had received my paperwork. They told me to call California, the claims office. In order for them to help me, I had to mail and fax copies of the service receipts (e.g. oil change) from the time the policy was purchased. I complied.

After 2 1/2 weeks of calling back & forth, they said that they need a transmission specialist for full disgnostics. Since I don't have a lot of savings, I asked them if they will cover for the $300-$600 cost. They said, they cannot guarantee.

My vehicle has been "non-operation" for 3 weeks now. Still waiting for the authorization for the transmission. I have faxed the missing receipt that they apparently did not receive the first time I sent the service records.

I don't see any hope on this claim process. The customer service representatives are transferring me back and forth and no one is willing to help.

I checked the Better Business Bureau to check this company out and they are not listed. I doubt that this company is operating legitimately.

Be warned, Auto One Warranty is only out there to get your money.

This is another complaint about Auto One Warranty. On 4/16/2009 we received a call and decided to take out the "policy"

The rep "Jason" told us we could take the policy for one year and if we were satisfied then we could extend. He said "if the car has problems just take into the dealer or other approved repair shop and they would pay the bill" Long story short- they took $671 out of my bank and on April 27 2009 I received the written details.

The following was in the written policy-18 mos of additional payments, if a repair was necessary then we had to pay out of pocket and submit to them to get reimbursed. I immediately called the writers of the "policy" and cancelled the policy-I faxed a letter along with policy number stating I was cancelling due to FRAUD. In May I received a letter stating that the policy was cancelled and that I would receive a full refund in 10 to 12 weeks.

I have repeatedly called Auto One Warranty at 1-800-499-4116 starting on 7/20/2009, 8/12/5009, 8/14/2009, 8/18/2009, 9/02/2009 and 9/3/2009.

On 7/20/2009 "george" their refund person assured me thatmy refund had been processed and they just had to do a few more things and in just a day or two I would have my refund. I next called on 8/12/2009 was told George would call me back. When he did call back he said "I don't know what I told you but your paper work is in a stack to be be refunded and we will get back to you when we are done.

People, Auto One Warranty is not a reliable outfit. They lie to you and I am sure I would not have been getting a full refund ifI hadn't called the people that wrote the "policy" the day after I received it. BEWARE of AUTO ONE WARRANTY. They give legtimate businesses a bad name.