FYI per the Office of Attorney General this company does not have authorization to cell insurance warranties over the phone is the sate of California. Also, if you purchased this warranty in a different state than California you would need to call that states Attorney General’s officer to get jurisdiction.

They called me and advised that they were affiliated with my current dealers warranty and offered a 5yr warranty which I have been paying since 7/2/2008. Now they claim they will not replace the part because normal wear and tear of the parts component has caused the problem. I believe that they use all kinds of excptions which totally negates any benefit of the policy. I am disabled and on a limited income and I took them at their word and believed that I was protecting my vehicle which is so essential in transporting me to my medical appointments. Now I am paying for a service which is totally worthless..

Madeline Deya, 8910 Covered Bridge Ct. Tampa FL. 333634
tel: 813-884-7590; cell 813-966-1498

In October 2008 I purchased an auto one warranty. Within 12 hours I called to cancel and was told I needed to do this by mail, which I did. I was then told I had to wait 10 to 12 weeks for a refund.

In Dec. 2008 I was given a date of Jan. 5, 2009 that I would receive my refund. I was then given a date of Feb. 10, 2009. I am given new dates each time I call but never given a refund. I'm told that they are backlogged for refunds, yet they seem to have enough time to input the next expected refund dates.

I've also been told that the refund department is having phone problems and I can leave a message. After stating that I've been calling for a month 'Christine' tells me she will print my info and put it on Justin's desk.

I cancelled my warranty with Auto One Warranty less than 90 days from purchasing it and the company has yet to give me my refund that is owed. (I have been waiting 8 months) My warranty was through Guardian but Auto One Warranty I was told handles their payments for them. Guardian says they cannot help me since they do not handle the payment portion and Ryan at Auto One Warranty said several times that my refund was being deposited and would give dates but it never happened. First I was told 10-12 weeks. Then 16-20 weeks. Well its been 8 MONTHS!!! After waiting 6 months I called them and explained that the bank account is now closed and they need to send a check instead of electronic deposit. Then they said they had to have proof from the bank that they closed it. So I faxed it, and what do you think happened, they say that they have no record of the fax I sent (even though I have confirmation page) so I have now sent it to them via certified mail and am waiting to see what that does. These people probably won't pay unless they are taken to court. Guardian says they should owe me around $280 but Auto One says $12 then $117 considering the payment that they withdrew that was not authorized but when I talked to them again they say no only $12. LIARS!!! They took money out of my account days after receiving a fax to cancel (which I have proof of that too) and refuse to put it back. It withdrew my account and the bank has now closed it due to their unauthorized charge. THESE PEOPLE ARE THEIVES AND LIARS. BEWARE!!!

We have recently incountered the very shady dealing of this company that goes by the name Auto One Warranty but there are intermediaries and departments that you can ot talk to ect, and so on. You have all heard the same stories and we have a client that is owed over 2200.00 she has been waiting so long and calling over and over again to the same lies everyone else has recieved. We have sent certified letters to the addresses listed and they all come back undeliverable. We have determined at this point that we are going to have to file a law suit against them in order to get anywhere and subpoena them into court. We would like to file the class action law suit that one of the blogger so perfectly stated in the compleaints here. We need 4 others to along for the ride and we will recover this money. We would love to have everone if you are willing to see it through. We will drag them into court and we will get those refunds. It may take a little while but remember that the 10% interest is running every month from the 45 days after you canceled. it is compounded monthly so by the end of this it will be worth it for all who have seen it through to the end and we all get to know that they won't cheat anyone else out there money again. We are going to be working on contingency so you will not apy us a dime unless we win and if we settle out of court it is less than if we go to court. Either way we will be calculating all that interest for each person and we will be askign for legal fees in the suit to add to the monies owed to everyone else. Please feel free to contact our office at 972-735-0546 or email me at [email protected] and we will be moving forward with this as we get more plantiffs. Thank you and we are truly sorry for your losses and your aggravation so far in this matter.

Glen White