Auto One Warranty

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1 stars
(24)
Category: Automotive

Contact Information
Irvine, California, United States

autoonewarranty.com

Auto One Warranty Reviews

J.R. January 6, 2009
Rip Off Company
I canceled my policy on July 19th, on Aug 5 I was sent a letter showing my contract was cancelled for nonpayment. I so knew they would pull this so I faxed them a fax confirmation from the 19th and they agreed to back date the cancelation.
They sent me a letter confirming my cancelation and said it would take 3 months to process the refund. I have made phone call after phone call and have been told the check is in the mail, were working on it, I'm checking on it all lies. I have been dealing with Ryan because no one else will help me, Ryan will not return my phones calls nor speak to me. This company owes me $880.00 and I dont believe they have any intentions of sending it.
It takes 5 complaints for a Class Action this is what needs to be done to stop these people. I'm willing lets do it.
Michelle M December 26, 2008
refund
I cancelled my policy the beginning of September. After receiving their cancellation letter which states that I am entitled to a refund if I requested it.
I called Auto One and was told I would be getting a pro-rated refund of $253.
I was told to call back in 6 weeks which I did and was told the money would be in my checking account on November 28, 2008. Surprisingly it was not
and I was able to talk to Ryan and he assured me that my money would be
in my account on December 15th. Surprisingly it was not. I have repeatedly left messages with Ryan which he has not returned. Buyers BEWARE of this
company!!!
Miky December 19, 2008
Fraud and cheating
I'm entitled to a FULL REFUND from auto one warranty specialist and their Representative has acknowledged this. Ryan will not return my phone calls. His mailbox is always full and when you try to speak with someone else they say Ryan's the only one who can help you and when you explain he will not return phone calls they say there is nothing they can do.

I have been waiting for 6+ months and I'm told that my refund with the exact amount due will be 1/2 by check and 1/2 by mail. When I canceled my account, I clearly stated by FAX that they may not deduct funds from my account and they did it anyway. I have all my documentation.

I wonder how many complaints it takes to initiate a CLASS ACTION LAWSUIT???

I want them to honor their word and it would be only professional for RYAN to at very least return people's phone calls that he knows that are entitled to their refunds..
tracy December 16, 2008
Horrible Customer Service/Specialists
A friend of mine had money deducted from her account by this company, was given warranty information on a car that she no longer possessed, was hung-up on by VARIOUS customer service representatives, and after two months of hassels has not yet received her refunded monies from this company.

Specialists can only be reached when you have no issues with the company. The moment that something goes wrong, your tranferred to voicemails, which in normal cases would be fine, if everyones voicemail box wasn't full!!

This company needs some serious customer service help!!

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