Good day

I am not able to label exactly where the problem is but what I can guarantee is that it is not mine. However what I understand though, is someone must take full responsibility in these inefficiencies. Let me try & elucidate the issue in the MOST elementary terms that will be effortlessly comprehended by a Bank staff


I am an existing account holder at Auto Page cellular

ID Number: 8402255156085

Cell number - 0836511144


THE ISSUE


I have requested that the debit order date be changed to the 25th day monthly which I have signed and emailed to the call centre whom I think is very incompetent. Efficient customer service is SUPPOSED to be the number one priority as the customer always comes first .Consultants from auto page call centre were supposed to follow up with regards to my query but still requested me to call the call centre for assistance, as a result I have received an sms stateing, “Dear client S Hira the debit order in respect of your cellular account has been rejected payment is required immediately for the continued use for your services, please contact 0116502737” as a result the services as been suspended dated 03/09/2009. I have been a contract client for the past two years with auto page NB- ACCOUNT was always up to date with my payments and now they go and suspend my service without notifying me.

I am sure that you would agree that any person would be irritated in such a situation- I have dealt continuous incompetence and as a result I am not very impressed with the way that I was treated. It goes without saying that efficiency is top priority, or at least I thought it was! The consultants that I dealt with were and are not efficient at all.


As I receive my salary on the 20th monthly- as per bank policy as I have stated above, I requested that the debit order date be changed to the 25th day monthly and auto page goes and debits the 31st day monthly which has caused a great deal of stress in my life. This has been an inconvenience to my day to day living knowing that auto page caused an R/D on my account! Who is liable for the unpaid charges!! Will auto page pay for them???


As I myself am employed by a bank, I am perplexed at the level of incompetence that exists in your call centre and at your branch. If I as a bank employee, and some one who has knowledge of customer services could receive such PATHETIC service, I cannot fathom the thought of how you handle and deal with those customers who are ignorant to Auto page systems and procedures, it makes me SICK. I will never recommend any of these products- not to mention the service provider as a whole to my clients (As there is nothing good to talk about). I do not see myself driving these products.


The one thing that I will make sure that I drive is the bad customer service that I received from Auto page. As a result of all of this I have subsequently removed myself as your client.

And I am hoping – for your sake- that you do not loose any more clients as a result of poor, bad and appalling customer service.


All of your call centre staff must to be adequately trained in dealing with all sorts of queries.


It goes without saying that your quick response to this matter is duly needed


Regards
Suveer