It took many hours of follow up and about a month to find out that they never shipped the part even when they sent an email saying they did.

I was put on hold for 20-30 minutes each time; they do not answer emails; they took messages to get back to me, but did not.

This is the absolute worse experience buying auto parts!

05/08/09. I ordered window motors left and right rear for a 1992 Crystler Labaron.

05/09/08 I was notified via email from E MART INC BELLFLOWER, CA 90706 with shipment date of 05/08/08, boxes shipped: 1, Delivery date EST):05/13/08, Carrier: UPS ORGIN 90706, Service: G, Tracking #: 1Z56EW54030082362 05/09/08 Received email from customer service Auto Parts Giant that order invoice # 164021 had been shipped.

06/05/09 I sent email to customer service Auto Parts Giant asking for a Return Goods Number because I no longer needed the left and right rear window motors. 06/06/07 I sent second email to customer service Auto Parts Giant requesting a Return Goods Number so I could return un needed item to them.

06/07/09 received email from customer service Auto Parts Giant that order invoice #164021 had been shipped. this was completly not what I has asked of them. I wanted a return goods number so I could return unneeded parts and not to comfirm my order had been shipped I knew that because I had already received parts and wanted to return them to Auto Parts Giant.

06/09/08 Received email from George at Auto Parts Giant letting me know "A request for tracking has already been submitted to the warehouse it has shipped from as soon as they get back with us witch should be tomorrow we will let you know what is going on with the order". Again they have not listened or acknowledged my request for return goods number.

07/26/08 Sent another email to customer service Auto Parts Giant stating that I have not received any paperwork from their company for my request of a Return Goods number and that If I did not hear from their company that I would be calling The Better Busisness Bureau to report their services.

07/31/08 Sent message to Auto Parts Giant customer service asking them to send me a Return Goods Number so I could return parts.

08/01/08 Received email from Art at Auto Parts Giant stating that "Anypart purchased from AutoPartsGIANT.com can be returned for any reasonwithin the first 30 days provided that product has not been installed or damafed. (subject to product availability and inspection). Any questions reguarding your part after the 30 day period please contact the products manufacture. The part must be unused, in its orginal packaging (no seals or packaging can be broken on gasket or timing sets), and must be in resaleable condition. Because of the nature of automotive parts, the following items are unfortunately not returnable: cut hose, carburetors, electrical parts (That show any sign of being plugged in!), and special order items. Once order is shipped the customer must follow these stepspolicy please call us @ 1-877-4268". With message telling me that my (return goods number) = 204866APG then telling me where to ship parts and how to pack them. As you can see it is now August 2008 and I have just receive my return goods number my orginal request for RGN was 06/05/09 within the 30 days to request the RGN.

08/09/08 Parts were sent back to Auto Parts Giant from UPS store #5039 719-527-6800 with tracking number 1ZRX74779045232904. Costing me another $9.74 to ship item on top of the $106.32 that I have already spent for parts and have not been able to receive my money back from Auto Parts Giant.

08/26/08 Sent email to UPS store #5039 asking if Auto Parts Giant had received package sent to them on 08/09/08.

08/26/08 Received email from UPS store #5039 letting me know that package was delivered on Thursday August 14, at 9:36 AM and signed for by Robert. 12/06/08 Sent email to Jon at Auto Parts Giant asking about our return goods to Auto Parts Giant and why we have not yet received a refund.

12/11/08 Received email from Aaron at Auto Parts Giant saying "hi this is arron i've looked at you rgn and will send it to the credit dep". "thanks any questions give me a call 18776544268".

01/29/09 Called and spoke in person to George to see why I have not yet received my refund for returned goods. I gave George my Return Goods Number 204866APG along with invoice with UPS shipping # 058444091 and told him that it was signed for by Robert. He asked for invoice number which I did not have with me at the time of call I told George that I would call him back later today at his phone number 1-800-654-4268 Ext number 202. I called back later and left message on answering machine with needed information and asked George to call me back at my home number 719-473-7730.

01/30/09 Called and left second voice message with george with no return to me as of today 03/13/2009 It has been 10 months that I have been trying to get Auto Parts Giant to refund me my money in the amount of $106.32 for returned parts. I have have either spoken to or have had email contact with: George, Art, Jon, Aaron, and customer service with very little help or assistance.

We ordered air shocks for our truck. Of course, the money was taken out of our account. When they didn't arrive for over a week, we called Auto Parts Giant. The answer for the delay was, it takes at least 12 days for the order to reach us. We were not told that upon ordering.

I asked if the wrong part was shipped would there be any problem with us getting our money refunded. Of course, the young man said NO. The order finally came, only one shock, we ordered and paid for two. It was the wrong part, not air shocks. I was told to wait for the other shock before sending it back. The next day the other shock came. Still the wrong one.

I called and talked to Robert, he said our money would be put back into our account as soon as the return came in. When the order was at the location, UPS showed on line that it has reached its destination, I call and talked to Robert again.

Finally, Robert said the money would be in our account 2 weeks ago, no money. Now no one will talk to me on the phone. I did receive an e-mail stating that I have a credit of over $600 but no money in my account.

I keep calling and e-mailing but no calls or replies. I don't know what to do about this. We are Seniors and need our truck fixed, not to mention we are out of the money we had for the repair.

On November 20th 2008 I ordered a Heater Core for $109 which they immediately charged from my account. On November 26th I got an email stating that the item has been shipped but there was no tracking number or shipper provided. I went online to their website and it too shows that the item was shipped on 11/26 but no tracking number or shipper was provided. I even clicked on their link for tracking and it said the item could not be tracked. I sent an email to their customer service but got no reply. I called their customer service number and took the option to see about an existing order and no one picks up the phone. I tried the phone option to place a new order and no one picks up the phone. Stay away from this company, the online community shows a lot of complaints just like this one. Just type "auto parts giant complaints " in your google search engine and have fun reading all the ripoffs.

Wish I'd looked for complaints before doing business with this company. Our still has not been settled. After waiting 1 1/2 weeks for even a shipping confirmation, rep told us it shipped but that he would need to put in a request for a tracking #, and this would take up to 3 days. Two days later, a shipping conf. came in, and the parts had just left the warehouse that day. When we finally received the order, it was only partially shipped! Packing slip said it was all there. Our credit card was charged over 300.00 more than 3 weeks ago now...we have talked with cust. serv. reps 6 times now and each time we get the same thing: initially an ignorance about the status of our order, "assurance" that they will look into it, "assurance" that they "should" ship out the missing part, and all with a severe lack of professionalism. Sales do not like to give names. They have promised to ship out our part same day, UPS Next Day Air now for a week...three calls later and they still do not have our part. They just ordered it "yesterday". Nobody knows what is going on, nobody gives straight answers, and nobody does what they assure you they will do. With all the complaints, how is this business still open?