I ordered someparts from Auto Parts Warehouse, autopartswarehouse.com, in March. They took the money and said I should expect the parts in 7 business days. 10 business days later I called them myself, they said the order is being processed. I waited another 3 days and called again. They said they will look into my order, and that they elevated the priority of it!?

I called again, waited on hold for the forth time, and again they had no information! I requested a refund, but, you guessed it, I am still waiting for it.

Don't buy from this company. Save yourself time and money. I will be reporting them to the Better Business Bureau and filing a complaint with my credit card company.

They took 24hours and $301.48 from my account before they realized that they did not have the part I ordered. They did call and offer to find the same part from a different manufacture but to no avail. What was really aggravating was that they said it would take 7-10 days to get a refund. Based on some of the other complaints I have read, this refund may not even happen without a fight, lets hope it doesn't get that far. They should some sort of inventory control and they definitely should not be charging if they cannot fill the order. I can't even make this purchase from anyone else until they refund my money. It's not like I have $300 bucks just lying around. Very upsetting. I will never use this company again! Auto Part Warehouse has extremely bad business practices and poor inventory control.

On February 11, 2010 I order brake rotors from Auto Parts Warehouse. I received a preliminary tracking number but the part was never shipped. After 5 calls to customer service, which by the way is in the Philippines, I still have not received either a tracking number or the brake rotors. As of February 24, I still have not received the part. I called my credit card company and filed a dispute. Thankfully I used American Express...great customer service!

Sure wish I had read some of the complaint forums before ordering from Auto Parts Warehouse!

After receiving the wrong parts for my 1999 Blazer. I requested through its "hasslefree" return service a return authorization. I waited a week, no response. I sent a second request and waited another week; still no response. I then sent a third request and waited. Nothing. Finally, I sent an e-mail directly to customer service and after about a week I received a reply asking for my VIN and the part numbers appearing on the part boxes and the invoice. I forwarded the requested information the same day, more than two weeks ago, but I have heard nothing further. Because of its horrible customer service, I will not order from APW again.

Made it almost impossible to return a part and then refused to cancel the reorder they said would fit that when I checked found out it would not fit. make sure you know exactly what you need before you order. I found the price almost the same at my local auto parts store and did not have to pay to ship it back to calif. when I live on the east coast and they shipped from my home state.