Auto Parts Warehouse takes inept customer service to a new low. I attempted to place an order for a part for a 2006 vehicle and they were going to send me a part for a 2001-05 model year. I told the person taking the order over six times that there is a different body style for the 2006 model versus the earlier vehicle. The genius merely typed in 2006 tail lens assembly and was going to ship me the wrong part. It should be interesting to see how long it takes to receive a refund. If you are reading this prior to ordering your part from these idiots then do yourself a favor and don't walk... run!

AUTOPARTSWAREHOUSE IS NOT HONEST.

They lie about stock on their website, update your order so you believe the order is complete and shipping, and then give excuses about why the order is incomplete.

Don't bother with the 800 number, you may think it's better to have someone to talk to, but NOT when it's someone in India with a script, and a very annoying script at that. They'll promise you everything on the phone in the sales department, but none of it matches the customer service rap for AFTER sale support. I even asked about the return policy and had a sales guy telling me they never charge restocking fees, even as I was reading him the site's policy page. This policy page can't be easily found from any links on the site, I found it only by googling the site with some keywords like restocking fee

AUTOPARTSWAREHOUSE HAS THE WORST CUSTOMER SERVICE YOU COULD EXPECT.

Here's a run down of my order experience:
I ordered 4 items, rotors and pads for both front and rear axles. The rub was with the front pads. everything else arrived but the front pads, despite the website and MULTIPLE phone calls promising the order was completely filled and shipping. During this whole fiasco, the part showed as in stock on their website.

ITEM SHOWN AS IN STOCK DURING THE ORDER

ITEM SHOWN AS SHIPPED 1 DAY LATER

ORDER SHOWN AS COMPLETE

OPENED THE BOX AT THE BRAKE SHOP TO FIND NO FRONT PADS.

WAS LATER TOLD BY THE 1-800 INDIAN THAT ITEM WAS OUT OF STOCK

WHEN ASKED WHY IT SHOWED AS IN STOCK DURING MY ORDER THE 1-800 INDIAN SAID THERE WAS ONE IN STOCK AT TIME OF ORDER BUT IT WAS DAMAGED.

WHEN ASKED WHY I WAS NOT INFORMED OF THIS IN A TIMELY MANNER SO THAT I COULD MAKE ALTERNATE ARRANGEMENTS, THE THE 1-800 INDIAN FLAT OUT LIED AND SAID I HAD BEEN SENT AN EMAIL A DAY EARLIER(THE EMAIL ARRIVED 2 HOURS AFTER OUR CONVERSTATION).

WHEN ASKED WHY IT SHOWED AS IN STOCK DURING OUR PHONE CALL, THE 1-800 INDIAN SAID "I DON'T UNDERSTAND YOU," AND SOMEHOW, WE WERE DISCONNECTED.

TODAY, FIVE DAYS AFTER THEY SHORTED MY SHIPMENT, ITEM STILL SHOWS AS IN STOCK!

APW HAS A LOT TO LEARN ABOUT HONESTY AND CUSTOMER SERVICE!

I ordered an Audi A4 brake reservoir on May 31st. Shipping was supposed to take 3-4 business days. It is now June 14th and still no part, no email, no phone call. I call today to find out what the hell happened, just to find out that they NEVER had the part, NOR were they going to. HORRIBLE SERVICE on the brink of SCAM. They offered a refund, with a bit of an attitude i didn't want to hear on the phone. 3-4 days for the refund, just hope to god i don't have to call back because they "forgot."

Overall, this company is not professional. Timeliness and customer service is something they DO NOT offer.

I ordered nerf bars on 4-16-07. I called on 5-5-07 because they were not delivered. I was told that they charged me but returned the money because they did not have the parts. I re ordered the parts and was told they were in stock. I called back late on 5-7-07 and was told that I was billed but that no action had occurred. I asked to speak to a supervisor and was put on hold for 10 minutes then disconnected. I called back and a customer service representative refused to let me speak to a supervisor until I recited the whole matter again. I finally spoke to a supervisor who told me that they just purchased the parts. They were to call me back today and give me a routing number. I wrote them an e mail to the company last night which was not responded to or acknowledged. I called again and got a routing number. I have no confidence in this company to do as they say or advertise. Michael Schaffer.

I ordered parts then received conformation # all parts ordered were wrong parts they told me i had to cancel my order with shipping company the shipping company said that it is the company's responsibility they told me i had to wait for all of this to take place before they will even consider giving a refund i called the same day i ordered to cancel but they told me tough luck there was nothing they could do when i called they said right parts guaranteed but as you can see if you order a part all you are guaranteed is the wrong part