I bought a tranny for my 93 suburban with a 3 year warranty

a year and a half ago and it went out. they changed vendor since and now it has been 2 mouth and they stile haven't got me another. i have called every week and they tell me o we didn't have time to ship it out are we have to what for confirmation. this is bull sh-t. i have had nothing but crap part rude service and not having my warranty upheld. so for all the people that had to put up with crap i fell sorry for all of you all. yes i have called the main office and i get told there is nothing they can do.

I was sexually assaulted in this store by an employee after he sent my husband outside to get information on our car. I immediately left and called corporate and was given the regional manager, James Payne, who laughed at me and refused to give me any information on his "resolution". I filed a police report and the store manager refused him information as well, stating their video surveillance system is broken. I don't even know if the man was fired and I will not be going back there to find out. I am shocked, ashamed, embarrassed and extremely depressed over the way I've been treated by this store and this company. I will NEVER go here or any Auto Zone again and neither will my friends or family.

This last episode of dealing with AutoZone - Store #1205 includes very poor customer service, rude behavior from sales, and outstanding accounting issues which will result in the severance of our commercial relationship.

I have had issues with AutoZone almost since inception of working with them as a commercial account last year. I have been more than understanding, kind and working with them continually on a monthly basis for the same issues over & over again. Apparently, Store #1205 has changed personnel and neglected to alert commercial accounts. This would seem like a necessary step to take considering. I was calling all week and just being told that Tony was not there. When I began speaking with a new person - George, right away he had an obnoxious sense about him; the way he spoke to me, cutting me off in the middle of speaking, not listening and me having to repeat myself. He also treated me as guilty that I was in the wrong. When I was finally told that Tony no longer worked for AutoZone, I spoke with George about ongoing issues. George tells me that he is a broom and trying to sweep up behind Tony and has a lot of issues to clear up. That early morning I had to refax to AutoZone my same issues and George told me he would get necessary paperwork to me same day. At 3:30PM same day I called to find out status of issues. George reiterated he's just a broom and trying. On Saturday, I had to contact Autozone again to obtain my further delayed paperwork. George was quite rude and did not listen and gave me attitude on the phone. Telling me that it's not his problem or issue and he's trying to help is not the way to handle a customer. I told him fine and hung up.

We do not treat our customers nor other vendors this way and I do not expect to be treated this way. Apparently our commercial account is not important to them.

I will make sure to alert everyone I know of the rude behavior, inconsistent assistance, and the complete lack of respect that Store #1205 gives and to offer others in my industry as well as DIY customer other viable options.

AArp, Law Offices, Legal Match, etc are never there when you as an
old gal, search for help.When i was young, i was affraid to be in this
situation, discriminated based in your age.color of your skin, etc, yes
sir and this is the case in Auto Zone, Unfortunatelly they have a batallion of corrupted Managers helped and protected by the lawyers to do whatever they want against employees.When you are part of their team and cover them up, they will back you up even if you are
wrong or what you did or do is against the law.Promotions, salary increases are based in friendship.color, etc, not based in experience or years of services. they manipulate the law as they want.

I recently purchased a mirror replacement kit (Permatex) and followed the instructions to the "T". When i took the item back to our Waverly, Ohio store, I left with nothing except an upset customer. If you think you can do something, my address is Frank Conkel 206 Seventh St. Waverly, Oh 45690. Unless something is done I WILL NOT go in your store again except to get honored guarantees.

I have done business with this store since it opened and have had no problem except for now. I do not, repeat do not plan to enter your store again unless something is done. I am a senior and do not appreciate the service I received.