Well, I was convinced to do this by a family member. I did not take the time to do the research as I was overwhelmed and tired, when I purchased the program. Usually I'd do more research on a company beforehand.
I did not receive any information from this company other than the receipt for my order from Oct to last day in November. There was no contact back from the emails I sent requesting my refund. Then I found a phone number for customer service 877-786-4895. I called today and spoke to "Mike". He was very polite and asked no questions when I requested my refund. He verified my information, put me on hold and came back with the confirmation number for my refund. He says it should show up in about 5 days. I will be back here if it does not show up. I'm Hopeful.