I HAD to cancel my contract with Autopage because of all the debiting problems I had, I followed the correct procedure, gave them more than a months’ notice because I was scared that they would do it wrong. My notice stated that I am keeping my number, with the idea of applying for a new contract direct with Vodacom, but of course everything is a mess again because of AUOPAGE. I want my cell number activated on prepaid or ported or something, according to them it was done on 08/07/2011, but up to now I can't even load airtime. Error "Sim card registration failed” I am fed up and frustrated, can somebody please help me.

My retired mother in law can't send or receive MMS on her sellphone. So we gave her a new one (spare phone lying around), which I kwow can send and receive MMS. But, with her SIM card it was a no-go. She also got a new Samsung slider phone that week from Autopage in the Kwagga Center, Pretoria West, on her way back to the farm. The phone is a bit too technical for her, but we have tried it just to make sure it's not the phone. My SIM card can send & receive MMS in both phones. So it's something on her account.

We phoned Vodacom who said "speak to Autopage, they're your service provider". Now, my in-laws live on a farm, 120KM from Rusternburg between nowhere and nothing. Their Telkom lines have been stolen so many times already and Telkom won't put in new lines anymore.

So, we spend about 8 hours in total on the phone with Autopage - and every minute costs us money. Everytime I speak to someone, they give me the same crap: "we have enabled MMS on your account, please give it 1hour then switch the phone off and back on". And no matter how many times I tell them we already did that, they keep telling us the same BS. I got fed-up, especially since my mom's money was used up and phoned Vodacom. The lady insisted I spead to Autopage again and I explained this to her, so she checked the account and see that MMS wasn't actually enabled. She then enabled it, but told me that the SIM card was also an old one and we may need to swap it out. But, first check and see if the MMS setting which she enabled works. No go, we actually waited 2 days to retry. And everytime it cost me money to send an MMS, and make the phone calls to Autopage.

So, my mother-in-law decided to go back to the Autopage shop in Kwagga Center and the gentelman (Richard was his name) insisted that I send her an MMS (he's not allowed to) so he can see what's wrong. 8 MMS's later, and it still doesn't work. By this time I'm furious, cause she has to phone me from her own sellphone everytime, and ask me to send her an MMS. Richard simply refuses todo it from his side.

He then sells her a new SIM card, and guess what: it's now 4 days later - and it's still not working.

I logged a complaint on HelloPeter (here) and got a call from Raul late that afternoon. I couldn't hear a word he was saying and even though I asked him 3 times to speak up, he just rambled on about something. I faintly heard "hellopeter" and "your mom", but nothing more. Then he put the phone down and emailed me telling me he was cut off due to poor reception. I had full signal on my phone. I then tried to phone him, but no one could put me through to him.


This is his email:


Dear Mr. Ehlers,

Thank you for bringing the matter to our attention.

Please accept our sincere apology for the poor service rendered to you and your mother in law.

I have tried making contact with you however we were cut off due to poor signal.

Kindly assist me with your mother in law’s contract cellular number and the make and model of the handset she is using in order for me to assist.

I trust that the above is in order.

Regards,
Raul Arendse


I have replied to his email 3 times with ALL the contact details, but still NO REPONSE from them


There are some shocking posts on HelloPeter about AutoPage (look here), and I'm thinking of taking this much much further. It's sickening how bad they treat their clients.

I have recently taken out a contract with Autopage on 0704 & took my E63 Nokia in for repairs on 2204.The bottom left button broke off & the button next to it is busy cracking.I handed it to Autopage with no hassles, & was promised a fast fix.A week later I heard that my warranty was no longer valid, because I dropped it! Where is your proof, sounds to me like you are looking for a reason not to pay.I really regret taking out a contract with you & should have listened to everyone because your reputation definitely precedes you in the regard that you are slimy.Where are your company values?Getting it right for you, always!What are you getting right?Getting away with rather!!I have had to phone you guys daily, & liaise with the repair centre myself! What kind of service is that!I will tell everyone they were right about you!My supervisor enquired on my behalf on 2804 & was promised a response by 0305 but she is still waiting.The lady whom she spoke to was extremely rude and refused to put her through to her superior.They always just said that I must wait until they get back to me which up until this day did not happen.I'M EXHAUSTED & TIRED & JUST WANT TO CANCEL MY CONTRACT.

Yet for the so many'th time Autopage messed up my account, deducting my monthly bill from my credit card and then after 6months or so crediting it back again. This back and forth debit & credit has messed up my facilities with my credit card bank so much so that they stopped everything - thank you for that autopage - but why should you worry - its not your account.

After so many conversations and explanations to rectify and promisses from YOU not to suspend my line DUE TO YOUR FAULT...!!! its been SUSPENDED..!!!

So i'm sitting with my hands up in the air, tired of fighting, tired of being nice, tired of begging - im now forced to take this matter up legally and soon you will know what im talking about - but to every body out their in the public PLEASE PLEASE LISTEN TO ME - DONT EVER(!!!) EVER GET A CONTRACT FROM AUTOPAGE - believe me and as with so many others your nightmare's & frustrations will never stop.

So I have been trying to apply for new account (just moved back to SA from the Middle East) and contacted Autopage to get a mobile servcie going...submitted to form over the internet.

No reponse from them at all. I tried calling three times, always staying on the line for over 20 minutes. Once a lady answered the call and said she will call me back...never happened! I sent email enquiries but also they go unasnwered...