After the HTC S710 I received last week was faulty I returned it and received a new HTC S710 on Friday only to discover that it doesn't work properly either. The navigational buttons are faulty which makes it very difficult to navigate my way around my phone. I have issued a complaint with Autopage as I would like to return it but the problem, as encountered previously is that the only loan phone available is one without a charger. This is no use to me. I have been going around in circles for weeks, when all i want is a phone that works!!

My account was suspended at the end of September due to non payment, I accept that as that is the terms and conditions. My debit orders go off on the 1st of the month and my debit order came back as unpaid as there were no funds available, I accept the bank charges as this was my fault.

Planning to pay the total balance outstanding at the end of October, however, on 14 AND 15 October, Autopage put thru debit orders for R500 each. These debit orders were returned due to no funds available. I was not told about this and I DID NOT authorise Autopage to take debit orders in the middle of the month. THIS IS ILLEGAL!!!

When I questioned my credit controller, I was told that I will not be re imbursed for the bank charges of the TWO UNAUTHORISED DEBIT ORDERS!!! I told JUDY that I want to cancell my debit order as AUTOPAGE IS DOING ILLEGAL debit orders. I was told I can not and they will trace me to what ever bank I go to...

Further to that I was told that if I do not pay by debit order, I have to make payment by the 15th of every month and not the end of the month as arranged.

My boyfriend has used autopage cellular for the last 8 years.Last friday he received a sms saying his account is in arrears, and would be suspended. Yet this account goes off via debit order, which is presented by Autopage!! To date a debit order has never been returned to Autopage. Saturday he called on them to upgrade his contract, and was refused because of this 'arears' He called to find out what the problem was. Turns out Autopage had presented the debit order for the incorrect amount. They told him it would be sorted out Monday, and the remaining balance would be debited from the company's account. It was not, and Monday they sent him anther sms. He then called their head office, requested to speak to management, who was meant to call him back. They did not. Tuesday his account was suspended! He is traveling around the easternwestern cape, he needs a working phone. He eventually got the admin lady at his office to once again call Autopage Head office. The service was reinstted late that afternoon, debit order will only be presented on the 21st! Unacceptable, and he still needs his upgrade asap.Shocking service, and it's not his fault the debit order was incorrect.

I was contacted by Lynette Ronnebeck to upgrade my contract and she sent through a list of all the offers for me. She helped me with advice on the best package and the service I received from her was excellent. Yesterday, unbelievably I received an sms from Autopage stating a large outstanding amount on my account. Upon enquiring your call centre stated that I was charged for calls made, and if I do not agree I had to phone the accounts department the next morning. When I phoned a second time after being cutt off (ANNOYING!!!) I was then told that I was billed not for calls but for the wonderful FREE phone as I need to have paid in. When I stated that it was on the special offered to me by Lynette as FREE with no additional payment I was told 'thats just how it is' They then said that they will log the query to investigate the matter.

Well I can say one thing: I VE GOT ALL THE PROOF OF THE DOCUMENTS EMAILED TO ME SHOWING IT AS OFFERED FOR FREE! What type of customer service do you run or is this just poor administration that there is suddenly no recollection of this phone being Free on your offer list! The distress it caused me as I could barely sleep last night about this!

The call centre offered me a cell phone contract in March. I never received a cell phone and the contract was not activated, but money is deducted from my bank account. I first called customer services to cancel the 'contract'. Then I went to the menlyn branch for help and that didn’t help. I received a number for an Adrian in Cape Town and every time I talk to him he said he will look in to my problem. Untill July Autopage deducted money for a cellphone contract that does not exist. In July Adrian promised that the problem is resolved and Autopage will refund me. I’m still waiting for my refund and on 30092009 another R89.37 was deducted from my bank account. I was more than patient with Autopage but my patience is up. Autopage seems not to have the resources to resolve this. The only thing left is to open a case of fraud at the SAPS.