No emailed account this month. and the posted account arrived late again - yesterday. No more polite sms reminders. Instead, rude, threatening sms's. The latest to tell me my service is being 'soft locked'. This in spite of the fact my account has been paid in full and the automated billing service tells me such. The company's phone number is permanently engaged or rings unanswered. Why do I continue to put up with rubbishy service like this after 20 years? Because I'm locked into a contract it will cost me a fortune to get out of. When will someone put a stop to this kind of inferior service and monopolistic behaviour at the hands of cell phone service providers or whatever they are called?

It seems that everymonth I have to check my cell phone account to see that I have not been overcharged on my contract rate. Autopage bill me my R16 rate of my contract for a few months then every so often they increase this amount to R100. This month (September 2009 statement) is the 3rd time this has happened and each time I must phone in to be told that its a error on their side and I will receive the money back. The debit order always goes off my bank account for the higher amount and then I must wait for a refund. I just have to wonder if they do this to a few customers every so often (it never happens 2 months running) and hope they get away with this. I dont see why I have to keep checking this and then wait for my refund.

I puchased a Vodacom starter pack & went through the normal RICA process on about the 1st September . 2 days later upon trying to phone and get a new cell number allocated by dialling 100, I got the 'Sorry you are not RICA compliant...automated message. 2 days later same story.

I then phoned Altech Montclair for them to help with with this issue. After being told that I have been captured for definite on the system I was then told to contact their head office. I duely did only to be told to call the call centre (I tried, one needs a cell number to enter before you can get through). I phoned back yet again with the promise that someone will call me back...nothing. I phoned the Montclair branch again, spoke to someone, he re-checked the system saying it appeared as if there was a problem with the system on the initial capture and it didn't go through. They then recaptured it. A few days later still NO luck with the RICA compliancy. I subsequently went back yesterday and raised the issue, The ladies stared at the computer screen blankly and promised someone would phone me & they will get it sorted... NO REPLY AGAIN from anyone.. this is utterly disgusting service.

We were contacted by the call centre that sells cell phone contracts on the behalf of Auto Page almost a month ago. They called us advising that they will give us a Samsung Jet cell phone with R300 in Pick and Pay vouchers at a cost of R172 per month. We accepted the contract & we were advised that the package will be delivered within 10 working days & they debited our account with a R100 charge they needed upfront. We waited for the package & on the 15th business day we contacted their call centre on 0878052552 & they advised that the reason that we did not recieve the package was because they did not have the stock of the phone that they promised. A call centre agent by the name of Julien said that the offer that was promised to us was not a valid & that we should get another contract which we refused to accept but we would think about it. The next day we recieved a delivery from Auto Page with a phone that we refused as well as the package that we refused. We tried telling the courier that we did not order that phone and we then called the company advising them that we do not want that phone & an agent named Bongi screamt at me asking why I took the phone & then hung up on me!

No it is not a spelling mistake, I do feel as I have been plagued by this company...I cannot get anything resolved so I will now escalate these issues to ICASA. No that doesn't mean that I will stop posting you on Hello Peter...it is my duty to expose your incompetence and disregard for the people that keep you in business. You people truly ****...fortunately I will be working across the road from you next week. I will be visiting one or two of your directors...watch this space.