Received an instant email that my order was processed and my credit card charged. No tracking # for shipping was included however. No further email received. Attempted to call them 02-16-09 for tracking #. No answer. Called again 02-17 and 02-18 several times, no answer. Checked order status with order # on their web site. Item was not shipped!!

By now I new that something fishing was going on. Searched the internet for reviews. Found a mountain of complaints.

This company is out-of business but still taking orders! This is criminal. Fortunately I could charge-back my credit card payment. Do not make internet payments with your ATM card ever.

Fraudulent business practices, wire fraud, etc. etc. Ordered parts to be shipped to me in California, 3 to 8 business days. Its day 9, still have not received. Called them numerous times, finally got through. Spent 20 minutes on phone arguing with rude representative who contradicted himself a dozen times. First, said he didn't have a tracking number, MIGHT receive order next week. Asked if I came to Bellflower, if I could pick order up, was told no. I replied that the parts were supposedly "in stock" according to their website and my invoice for $94.00, which had already been charged to my account. He then backpeddled and said, no, parts are coming from Philadelphia, PA!!! I asked to cancel order, he simply refused. To date, I have no resolution. The "FINE PRINT" on their website is ridiculous and in my opinion, illegal. They state that you cannot even get a UPS tracking number until up to 5 days after your order has shipped, that you cannot cancel your order if it has already shipped. THERE IS NO WAY TO KNOW IF YOUR ORDER HAS ALREADY SHIPPED!!! I should have checked these guys out on the BBB website before ordering from them. There are 759 complaints on the BBB website. Autopartsgiant.com does not have an active corporation listing with the Secretary of State, Corp. Filings. For those who cannot get any resolution, file a complaint with the FBI Internet Crime Division. www.IC3.gov, I am!!!

I have recently ordered a part that I need asap on line and paid for it with my credit card and I am still waiting, nothing has come . I have called left several messages emailed and this Jim Pennington will not call or email mail me back I think something needs to be done. On monday I am calling the BBB and reporting this company and him, we hard hard working people and every dollar is hard earned why should some one get away with this ...I am Highly upset.

Ordered parts June 24. Called 800 number mid-July. Unbelievable hold time and rude sales person(s) Never sent tracking number. Finally said part was lost by UPS. Would reship and I would get part in 3-8 days. Since that time have repeatedly called. More empty promises. Still no parts. Have had credit card dispute charge now and am calling UPS to maybe get them to stop pickup and delivery to company. Auto Parts Giant makes them look bad.

I received wrong parts 2 days ago and can't seem to get proper info on how to return. Customer service is poor, to say the least.They have such foreign accents that an American can't understand them.