I bought a set of 4 Weathertech(McNeil's automotive) Ventvisor/Rainguard and one of the part is defective. Called customer service and was transferred to a number where I waited more than 30 minutes with no one answering. Called the next day and customer service person has no consideration/personality. I requested for a replacement part of just the broken/defective part and was told to return the whole set and pay 20% restocking fee and reorder another set. He would not listen that if I remove the 3 good parts already installed may damage the good parts. Buying another set will make me pay shipping again and would guarantee that another part is bad .. then I will need to pay another 20% restocking fees/shipping again. I am frustrated with the company and I do hope they are not Filipinos since I am born in the Philippines also. Filipinos normally go out of their ways to help everyone.

Autopartswarehouse had great service as long as you don't want to return anything. I ordered two parts and turned out i didn't need either of them so I went about returning them . To do the "no hassle" return - means, fill out a form. wait 2 to 3 days. contact customer support wondering where the return form is. wait another 2 or 3 days (I'm in that process now - hopefully it will come in the email and I will see it). On top of all that they chart 20% restocking fee! This is "no hassle" return as defined by AutoPartsWarehouse.com.

Do not buy from autopartswarehouse you will loose time and money as well as patience! Placed an order on an item that was in stock on their website and when the order came in they packed something entirely different. Ordered Flowmaster 60 Series muffler and they sent me turbo downpipes for a GMC / Chevrolet Turbo Diesel. Will not honor refund because they claim parts in the box must match the invoice shipped with the box as well as the description tag on the outside of the box. Invoice and tag on box clearly show 60 series import muffler however items packed were the downpipes. After calling Autopartswarehouse customer service, they put the blame on me and stated I must have switched the parts out and that, once again the parts inside the box must match the invoice to honor a refund. After calling 8 times, 3 hang ups and 2 merry go round pass this guy around, I lost 130.00 and gained a set of useless pipes that have no value to me, well there is ebay I guess but no where close to getting my full amount back. Never again! These people will scam you!