Autos Direct Online

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Category: Automotive

Contact Information
Brook Park, Ohio, United States

Phone number: 440-521-7884

Autos Direct Online Reviews

Honest John August 10, 2010
Autos Direct Online
I purchased a 2002 Honda CR-V from Autos Direct Online thru Ebay back at the end of July. This company is run by some of the hardest most dishonest cons artists I've ever meet to run a scam on out of area online buyers. The bait is the illusion of 100% possitive Ebay feedback and a vehicle that is discribed as being in excellent condition, then the hook, the non refundable $500 deposit. Vehicles are only shown by appointment so vehicles can be run through their shop to prepare them for your test drive which would include clearing engine codes. Now they real them in and take the money then throw them back. With the AS-IS clause in the small print on the invoice your going to have to sign. This clause is so bold to say they don't even have to have the right model or year of vehicle and relieves them of anything said or writen before you sign it. Now your not done yet. They are going to need your SS number and a signed power of attorney from you to complete the title work on your behalf. I wounder if they have a lien free title?
After inspecting what they called in excellent condition a vehicle with huge animal stains and claw marks in the interior (of coarse not included in any of the pictures) This vehicle pulled to the right at all speeds, had bad brakes and rotors, and a engine code that they couldn't keep cleared that said the timing chain needed to be replaced (after talking with a Honda tech it was possible the whole engine was at the end of its life). The first thing they did when I said I didn't want the vehicle was try to hold the $500 deposit ransom for me to give them possitive Ebay feedback. And after placing negitive feedback (Before doing business! google them and check complaints with Ohio Attorney G) They had a company called Netneutrals involved to get it removed. Netneutrals ruled that the feedback should stay after hearing both of our sides. Now that feedback stayed on Autos Direct Online's Ebay page for over 30 days and then just vanished. After talking to Ebay they said I used the word Google so they had to remove it. I asked them if they were going to let me reword it and they said no. I thought the Ebay rating system was put in place to protect potential buyers from bad sellers? Now you do the math if Autos Direct Online is selling 100 to 150 cars a month. But why aren't all these happy buyers leaving possitve feedback? I see now Ebays feedback rating system is also just an illusion!
Rippedoff? February 28, 2010
Misrepresentation re Car Purchase
I purchased a 2006 Honda CRV from Autos Direct Online on ebay. 1)I asked specifically about the "excellent condition" because of possible rust, etc. It was not revealed that undercarriage is all rusted (something I couldn't see when picking it up in the snow--they leave all their vehicles outside), antennae is missing and it was in a front end collision. 2) They charged me $300 over ad price on ebay and wanted to hold the refund until after I gave ebay feedback. I needed ebay to get $ back. 3) They asked me what I was offering for compensation for the not-so-excellent condition. They now are saying I have extorted them for positive feedback rather than want $ for repairs. 4) They are messy with paperwork. Wrong purchase price, causing me to have to pay higher taxes. Missing documents. I won't have all the needed documents for registration before the tags expire. Had to get ebay involved to just get the title. I haven't received a response to correcting the paperwork and providing the missing documents but they were quick to leave a negative response to me on ebay before responding to my requests for the paperwork.

They did offer a refund but with all the problems I've had, who would feel comfortable that will run smoothly? Also they are not offering to pay to ship the vehicle back.

Aside from THEM trying to extort ME for positive feedback, all these issues are outside the Ebay Buyer protection. If the dealer were willing to compensate me for the inevitable repairs, I would feel like they were trying to work with me. What I paid for it is a high price given its condition. Their refusals leave me feeling taken advantage of. There are other similar complaints about Autos Direct Online on Automotive.com and Consumer Affairs. Also, ebay "follow up" feedback is not positive, even though this does not affect the overall positive rating that Autos Direct Online receives.

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