Don the manager at the autozone in rapid city, sd is most interested in rude service to native americans then selling parts for autozone in some cases he charges more for parts or out right get out of my store he openly practices these rude customer services to natives ameriecans on a daily basis, don charged us 200.00 for a core exchange for a battery itlod him why he's charging us so much money for the core and he said it's my store or go some were else, i don't need your bussiness here! get out he told us.and make it worst he still works there.

May 28, 2011

AUTOZONE
Costumer Service Departent


Dear Costumer Service Department:

I am writing this letter regarding a product I purchased from AUTOZONE store located at 14103 Ramona Blvd Baldwin Park CA 91706

Bad Customer Service, Horrible refund system and no manager assistance at any time.

I paid around $17.00 for a car fan. Payment was made by credit card. The name of my credit card is Chase.

I contacted Jose R (? Manager) on May 28, 2011, and explained that the product was unsatisfactory and that I wanted at least a credit store.
Jose R in a arrogant way said "No" the product has to be in resalable condition, after I insisted in getting a little bit of help of his experience and a tool to reasamble the fan. He said No.
Note: Store manager was standing next right to us without saying anything.

I had to come back home 15min away from the store to put the fan back on it's original package, once I did it, I returned to the Autozone store to see if I could get at least credit in the store for this item.
Once I arrived to the store I told Jose R "I want to talk to the manager". He told me " Come in one hour the manager is not here righ now". I proceeded to have a conversation with him. After Jose R. revised the product, He told me "this item doesn't look like the one you brought earlier" this coment was very ofensive to me and made me feel like if I was a lier. He finally said there was nothing to do because I didn't have a proof of purchase. I walked out of the store with my 10 years old son. We felt really bad for the kind of costumer service and because we feel discriminated because my English is poor; even though Jose R spoke to us in Spanish at the beginning of the conversation he decided to speak only English.

Finally I just want to mention that this store doesn't provide good service, inefficient refund policy, manager isn't in the costumer's side, neither a good complain system. Sometime we don't have time to wait 1 hour in a car store to file a complain.

Failure to receive an appropriate response to this problem has prompted me to write directly to you.

To resolve the problem, please refund the full purchase price of $16.00.

If the product must be returned to you, please make arrangements to pay for the expenses of the return.

Enclosed are copies of my records, including Credit Card Transaction.

I look forward to hearing from you soon regarding my problem. I will wait 5 days before seeking further assistance.

Please contact me if you have questions or need additional information. I may be contacted by e-mail at [email protected].

Sincerely,

Autozone is constantly hiring part-time counter help. Then they do not lay-off or fire them. They just do not give them any hours or schedule them. Just try and get unemployment! You technically are still employed. That way Autozone does not pay unemployment. I am sure by the counter help turn over and the experiences that have happened that this is so. Still not scheduled (unemployed) and cannot get unemployment. Management does know of this and does nothing.

Recently recieved my mid-year review, My Manager told me that he had been instructed to change it frome a meets requirements to not meeting them by the DM. The evaluation basically stated that after over 25 years of experience, I did not know how to do my job or have the knowledge and ability to do my job. Basically, I am being set up to be the fall guy for a bad business enviroment.
The area I service is having a slow time as far as car repair is concerned, but the powers that be do not want to hear facts. they only want to require a 30% growth from the year before. I will not go quietly into the night.

I just quit AZ tonight - I feel so free being out of there. They treat the employees like crap. They always preach to you to "push" products - thats bull! if sales are down - well, they do not want to hear why...what ever answer you have...its WRONG! they also have a points system - another stupid program that gives you points for calling off etc. (childish). This is 2011...they are still using their old computer program that uses a black and green screen!!! Also, they never want you to say NO to a customer about finding a part - but how can you find parts outside AZ...you have NO internet ability.