Ok this company has such a lack of focus, it's freakin mind-numbing. They've made it very clear that they care more about suggestive selling than parts selling. (translation: You must sell add-on items this like a car salesman to not get nagged by your boss/DM and RM) One of my coworkers questioned the significance comparison between selling hundreds of dollars worth of parts compared to "WITTDJR" upsell items to the district manager. He pulled him aside to enlighten him on this matter...pretty much with a look of disdain. Yeah they don't care about how many customers return to that same store, requesting you in particular because you're one of the only ones that know something about auto parts. If you sell a freaking engine or transmission to a customer, they won't give you an "atta boy" but they definitely won't hesitate to ask if ya offered the latest "checkout challenge" to them. Just what in the blue hell is wrong with companies now?!
One other matter...the store manager can't spell worth a damn, and tried to subtract hours from my paycheck before I got it. That's pretty damn illegal...wow this needs to be dealt with...the next months shall be fun.

To whom it may concern, I resently traded a 1992 GMC Jimmy for a 1976 Chevy Truck in rough condition. I lost a lot of money because of your Maysville Kentucky store. I let them know that I had a 4.3 central port moter . I bought a pickup coil, ignition modular, cap, button, coil, plugs, wires, and fuel pump. I found out after I installed the fuel pump that the first one they sold me was the wrong one. So they let me return it because of their mistake. I couldn`t get my car running so I got tired of pouring more money in it, so I traded way down to a ragged out truck that runs but looks like crap. The guy that traded me came back two days later in the Jimmy and told me that your store still sold me the wrong fuel pump again. Now I am probably the laughing stock of my neighborhood cause they come through everyday. I feel that your company ought to make it up to me some how because of those wrong parts. I replaced parts that your workers told me several different times what I needed and it still wasn`t right. I live on disability and kept putting your parts in it for nine months of total cost, plus I had insurance on a car that wouldn`t start. They said each time that those were the ones I needed. If they would have sold me the right pump, I would still have my Jimmy. The first time I over looked it because they said by my title that they gave me the wrong one because they gave me a pump for a Z motor instead of a W motor. Could you some how make it good to me for your company`s error`s ? Thank you, Earl Moore 1-937-795-5000 . I really hope that you would consider this for I went through a lot of trouble and exspence and lost a nice vehicle. It really hurt to see my Jimmy and all it cost them was $100.00 dollars. I paid out over $100.00 each time for the wrong two pumps and the people that we traded paid out $100.00 for the right pump. That`s just not fair at all. If you can make good on my loss some how, I would greatly appreciate it. I have been a faithful customer of yours for a long, long time. If you can do anything for me, here is my address 249 Hickory Street, P.O. Box#5 Aberdeen, Ohio 45101. If you can`t find my info on your books, we also used my girlfriends name Janette Busch and we had to other numbers . one was 1-513-335-8198 and 937-795-2670. I`m sure that the pump was purchased under the 937-795-5000 number. Thank you for your time, Earl Moore

I visited the Morristown, TN Autozone store at 625 S. Cumberland St on March 22, 2008 to purchase a fuel injector. An assistant manager was waiting on me. I had already called ahead to reserve the correct fuel injector that I needed.

Upon visiting the store, the assistant manager was asking me if my 1994 Astro van had the 4.3 Vortec engine or the standard TBI 4.3. I replied that my van had the 4.3 Vortec engine... and that the person whom I had spoken to on the phone had told me the price was some $75.00 odd dollars...

The mgr told me that there was no way that I had the Vortec engine because the injector would cost around 285.00.. I said, no, the gentleman on the phone told me $75.00.. I said, sir, my van has valve covers that say V6 Vortec... he said, well.. someone might have just put those valve covers on it, because no Vortec engines have the throttle body..

I said, sir, I know what my engine says on it.. He then turned away and started to go and get the part. I said, well, I know that my valve covers say V6 Vortec on it. The assistant manager, then turns to me and yells ' I am not going to argue with you' I said, what 'what?' He says, 'I am not going to sell you this part'

I then replied... 'sir, I have the money and I want the injector.' sell it to me' He then flat out keeps on refusing to sell it to me... I said, ok, that is fine. I then told him. 'I will take care of you on Monday.' He replies over and over in a loud voice.. 'Go ahead and take care of me now'. GO AHEAD!!! Go Ahead and take care of me now!' I said, nah.. I will take care of you Monday!' I then turn to leave... and he yells out 'You are nothing but a loudmouth!'

This assistant manager yelled out all of this in front of about 20 customers. Very unprofessional... All I did was tell him that my engine was a Vortec engine... and that my valve covers said Vortec on them... He then acts like this. I have never been treated so rudely before in my life. I could not believe this was happening...

I have spent lots of money in this store over the years, but never again.. It was very embarrassing to be talked to like a dog in front of customers.. This assistant manager was trying to get me to start something with him.. He is the one with a terrible attitude and a smart mouth. It kind of makes you wonder what kind of people Autozone has working in their stores.

I felt very threatened by him and I will not return to any AutoZone ever again. I am also going to be contacting upper management about this situation. If anyone would like to contact this particular store, the phone number is 423-586-7313. Ask to speak to the store manager and see how he feels about this situation.. See if he even cares. I feel as if no one cares at this store. I know, I will never be back again! Thanks!

I quit AutoZone--I was a mgr for 6 yrs----they sell used parts as new----wake up consumers!! They are thieves--also--they cut hours and threaten termination if mgrs and employees do not upsell you--you the customer----used parts as new--wake up people!! Plus the free testing?? A lot of times the machinery is not working at all----so you will get un true results----they will lie to you to sell you parts!!! Just ask any mechanic----think twice before you buy--truly----also when you ask for a dist mgr # to call?? They will hesitate to give it to you

About six or seven months ago I bought a Distributor cap from the Autozone here in Tell City Indiana and had it installed on my van. This Dec. while driving home from a business meeting in Ohio it began missing, I drove it straight to the garage that does all of my work.
The mechanic there put it on his computer and found that the #1 cylinder was completely dead. He then installed a short plug wire with a spark plug in it onto the #1 cylinder on the Dist cap. There was no spark at all, he commented that he had never seen a Dist cap do this before.
I had him install a new Dist Cap, and a new sparkplug. The engine while better, still missed on that cylinder. Greg told me that due to the raw gas being dumped into the cylinder the oil had not lubricated the cylinder properly and that the rings had worn, causing the cylinder to lose compression. The only way to fix it was to rebuild the engine or to replace it with a used engine.
He told me that the Dist cap was defective, as there were no cracks or anything else to cause it to stop working.
I knew that I had purchased it at autozone so I went to the store and asked if they could tell me what the brand name of the dist cap was so I could contact them. The guy behind the counter looked at it and said it was a duralast.
I didnt know that duralast was a private label for autozone, I went home and googled it, Found out that it was a autozone cap.
At that point I emailed customer service and the next day the store manager, Brian, called me and told me to get a estimate and bring the cap in. That he would make a claim and if it was found that the cap was defective they would repair the engine.
I was impressed at the level of customer service, and got the estimate together.
I dropped off the estimate with the cap on a Friday. Brian told me that it would be a while before I heard anything and that the company would contact me directly.
On the following Monday I was contacted by Brian, he told me that the cap I dropped off was not a duralast cap, and to come get it. Confused, I went to the store. It was not a duralast cap...it was not the one I dropped off either. Rather than say anything to him I drove to the garage and had them pull out their records.
Sure enough they had listed that I supplied the Dist Cap. that they had installed. Which I bought at autozone. Greg looked at the cap that I Brian had given me and assured me that it was not the cap he installed nor was it the cap he had taken off the van.
I contacted autozone again via email, they had their District Manager, Judy Beesler, call me.
I will say right now that this lady had an attitude from the get go. She was very rude and sarcastic. She stopped just short of calling me a liar.
Finally she told me to bring a reciept and the cap back with a estimate and they would send it in. I told her that it was not the cap that had went bad, and asked why I had not been asked for a reciept for the first one. She told me that Brian was just trying to help me out. At this point I knew I was beating a dead horse.
So I called autozone and they put me in contact with the Regional Manager. A very nice guy who listened to my story and said he would look into it. I have not heard anything more.
First of all I am not a Liar. I am not trying to pull anything on anyone.
What I have told you is exactly what happened.
I dont know what kind company policy you have, if they were following company policy or just trying to keep their return numbers looking good.
But I have been lied to, talked down to, treated like a thief and all because I wanted someone to stand behind a product that failed and caused severe damage to a expensive piece of equiptment...namely my van.
I