I have lived in the River Oaks community for 2+ years. When we moved in they had just removed the previous tenant. This place was NOT in ready move in condition. However, my family and I had already packed up the moving van so we had no choice but to move in that day. We were given a form to fill out for items to be fixed. We are about to sign our third lease and some of those items are still not fixed. We called and left messages with Mark (prop. mgr.) with no response. For a while the leasing office wasn't even open for the hours posted.

Going back to move in day, we were forced to clean this apartment which took an entire day. Majors and minors...we cleaned dirt out of bathrooms, kitchen, dusted, bugs out of lights, etc. RIDICULOUS!!! And the smoke infested carpet was "cleaned" but the stains are still there. LUXURY APARTMENTS is meant as a joke right?

The topper is a family member just moved into the this place and for the same unit they are paying $100 less and have brand new carpet and a clean apartment. I approached Mark about signing a long term lease and they don't have to lower our rate, I just want this dirty carpet replaced. We were forced to buy area rugs to cover stains!!!

Why we stay. One of the few 3 bedroom apartments located in Hilliard School District which is the most important issue.

To sum it up: Terrible property manager that will not communicate. He hides when issues arise but is unreasonable when issues are brought to his attention.