on 25th feb 2011 I paid for the Avast antivirus yearly contract but the antivirus on my computer has expired
I paid via interenet to Dri Www Avast Com Element5 Info with a credit card
could you check and let me know what happened to the paiment?
thank you

alessandro quagliolo

I downloaded the software and there was a problem with the instillation.
4 days of calling an emailing to tech support only got me the same download
email send again. It did not help.
Tech support hell.

I was downloading Avast and thought I was downloading from Avast and getting three years of protection, The next day, I see a pending charge on account for software hq int he amount of $70.80 which was much more than the amount I agreed to.

My financial institution requires me to attempt to get the charge reversed, There is no phone number listed in directory assistance or the toll free directory. I have not been able to reach the website because my antivirus software considers the site to be malware.

I did notice that Avast did post a fraud notice on their website naming a number of websites including software hq. I am hoping that this proof will get the charges reversed. At this stage, I have to wait for the charge to move from peding to an actual charge and then pursue it as a fraud claim. What this means is that I will have to close my debit MasterCard account and wait up to 14 days for a new card during which time I will either need to write checks or carry cash. (Does anyone still do that?) I guess that anything I do in the future will be through PayPal or some other more secure method that does not expose me to fraud. I have now seen many complaints and know that Software HQ is doing this to MANY folks for many kinds of software. WHY AREN'R THEY BEING PURSUED FOR WIRE FRAUD? CERTAINLY THEY ARE MISREPRESENTING THINGS, ISN'T THAT FRAUD? iSN'T THAT WIRE FRAUD
WHY AREN'T THEY BEING PURSUED.!!!

I'm a female 76 years old, but use my computer to pay bills etc. My Norton Antivirus expired, and I do not have
the funds to renew. I accessed AVAST which I found out is free of charge, and when they offered renewals for
a very small portion that any other would be I agreed to pay in advance for renewal, and used my credit card.
I just found out a charge of $70.80 went thru for HQ.NET. and that, I did not authorized. What scam is being
used?

I will not have the monies to renew my 89 year old husbands prescriptions.

Replace my money back to my bank account, as that was not something I authorized.

Elaine I. Davila

I purchased avast spyware on two occassions i did not receive. I contacted avast by email said they said they had no record of it. I looked at bank records and the first time there was no payment taken from account. The second time there was twice the amount taken. Is this ripoff or is this a pirate!