AVG Internet Security
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Category: Entertainment
Contact Information
United States
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AVG Internet Security Reviews
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Mary3456
May 3, 2011
Failure to provide refund
Renewed subscription to AVG intenet security and added a new component in December of 2010. The new version did not work well so I requested a refund within the 30 days. Had a terrible time contacting AVG; I received no response to my emails through customer support (you cannot call directly unless you puchase an optional expensive support package). They finally agreed to refund my money after multiple emails and calling sales (AVG's 'contacts' link on the website does not work). I later received an email prompting me to confirm my refund and did so. And then I waited...no refund. I contacted AVG again and they said I never confirmed so I could not have the refund. For the first time in my life I contact the BBB and filed a complaint. Several weeks later I received an email that included a letter from AVG apologizing and promising a refund within 3-4 weeks. I accepted this offer through BBB and they closed the file. Guess what...!?! No refund!!! I have tried to recontact BBB, but have not yet received a response from them either. I cannot imagine a company with such poor customer service continuing to have customers.
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usmcmcl01
December 4, 2010
useless
Downloaded AVG and paid for the 1 year plan. AVG shows it is updated, all systems working properly and protecting my computer. It shows the last time it was updated and even lets you run scans in addition to the scans it supposedly runs on its own. My computer is shot now. I called the tech support and was told AVG is not installed on my computer and rather than helping me get it installed they kept trying to sell me more expensive programs. This is a SCAM----DO NOT BUY AVG!!!
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brigitte diaz
May 5, 2010
paid with credit card but have no protection
On april 24 / 2010 I renewed my internet security and paid with my mastercard crdit card, received my cd from avg about 4 days later but it does not work. Yesterday may 4/2010 I received a message from avg that I have no protection at all . Please help. thank you.
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BraS67
September 25, 2009
No security
On Monday, Sept 21, I ordered what was thought to be a download of antivirus software. I paid $39.99 which was taken out of my account faster than an arschgeschicht can say dollar. The following day, I get an email telling me I will wait to get another email giving me a 'key'. If I dont get that email, I am to contact my server and make arrangements for the email to get through. WHAT?!?
I never did get that email. And I'll be damned if I'm going to contact my server when the first emails sure made it through just fine.
I then complain and get an email giving me the address for downloading. After the download, which I had to do twice because it kept stopping and not responding, then, I get a code box that says "ID and password"
WHAT NOW??? I never did find out.
Why so much confusion about a darn download? Why should I have had to write to get the download link?
AVG, your left hand doesn't know your right hand, and both hands apparently are too busy taking money to notice.
I want my money back.
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November 5, 2008
No product Key to activate it
I would like a refund on AVG products 81.27 Canadian charged on my Visa and never recieved any product Key to activate the product ...
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