AVG
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Category: Electronics
Contact Information
United States
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AVG Reviews
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Cecilia1
June 7, 2011
e-mail address
Here's the e-mail address I used to complain about that company: [email protected]. I sent them three e-mails, one after the other, and I got a response within 24hrs. from a sarcastic idiot, so, I put him in his place and told him to refer me to his superior. I rec'd another e-mail from a different person and I solved my issues with them. For people in the US, report them to the BBB in your area, you can file your complaint online. Good luck to all of you. |
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sftommy
June 7, 2011
Billing Practices
AVG has obtained my bank account information from my computer with some sort of their own virus. Without me providing my bank info to them, in the last 2 weeks they have twice tested my bank account with fake ACH transaction holds. I never give ACH info as CREDIT CARDS are a bit safer on line. I had never heard of them until the first ACH hold appeared on my account. Sounds like they have already stolen my bank info from my own home computer and I'm concerned now I have to close my bank account because of them or risk a further bigger ripoff!
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Cecilia1
June 5, 2011
SCAMMERS
I am constantly bombarded by offers to update AVG. I updated it already a couple of weeks ago yet they keep interrupting my work with their blasted offers. Without fail, they always find something wrong with my computer and try to push a new version or other item. I have sent them four e-mails to stop this and also told them that I FORBID THEM to debit my card to renew my license come next February 2012 and to make a note in their system to cancel my subscription. In response to this, a man by the name of Leonardo Ibarra wrote me back and stated: "You can just ignore those emails if you don't have time to read them". (???). No mention about cancelling my account in February. This is the only e-mail address I have found for AVG and I'm sharing it with all of you: [email protected]. Send your complaints directly to Leonardo Ibarra. |
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DAVID CAIN
April 15, 2011
NO CUSTOMER SERVICE
I ORDERED AVG . A 2 YR PLAN AT THAT .IT'S BEEN ALMOST A YEAR SO FAR. SO I LOST OVER A YEAR OF SERVICE . BUT I REPLACED MY COMPUTER YESTERDAY WITH A NEW ONE. IT WOULD NOT EXCEPT MY CODE . IT SAYS IT A CONFLICT ON THE ACCOUNT. THEY SENT ME THIS KEY CODE YESTERDAY THEMSELVES .IF THERES A CONFLICT THEY DID IT . THEY SENT ME THE KEY CODE SO HOW CAN IT BE A CONFLICT THEY SENT IT TO ME . WHAT IDIOT MORONS . THERE "IDIOTS". THEY REFUSE ANYKIND OF PHONE HELP THERE ASKING FOR MORE INFO .WHAT DO THEY WANT . THEY HAVE IT ALL . THEY ARE ASKING FOR A BUILD HERE IS THE 4 DIGEST OF MY KEY CODE AS PROOF 7HKY #, WHAT'S IN GODS NAME IS A "BUILD" # ANYWAY. WHAT DOES IT MEAN .BULLCRAP. THEY NEVER SENT ME ANYTHING LIKE THAT EVER .
IN THE FIRST PLACE . I DON T HAVE ANYTHING LIKE THAT ON AMY INFO. . THEY SENT ME THE KEY MY CODE ONLY BY EMAIL .PROVING THEY HAVE ALL MY INFO AND THAT I'M LIGITAMENT CUSTOMER THEMSELVES. "TWICE". . THEY HAVE NO WAY TO CONTACT THEM LIVE. OR ON LINE OR BY EMAIL .IVE TRYED IN EVERY WAY POSSIBLE FOR HOURS TO GET SOMEONE ANYONE .
OR ANY KIND OF POSSIBLE HELP. THEY ARE WORTHLESS ASSES CONNS . PERIOD. I GIVE UP .THATS WHAT THEY WANT. YOUR MONEY .PERIOD. JERKS. SO BEWARE OF AVG. ONCE THEY STICK IT TO YOU. THEY ASK QUESTIONS LATER THEY "KNOW" YOU CAN'T ANSWER .IT'S A ONE WAY STREET TO NOWHERE . SO I LOST MY MONEY AND MY SERVICE . BUT OF COURSE I CAN PAY THEM AGAIN FOR A NEW SERVICE OF COURSE AS LONG AS ITS MONEY THERE GETTING "AGAIN". THEY HAVE PLENTY OF PEOPLE ON THE PHONES FOR THAT .PEOPLE TO DO THAT CRAP. .ALWAYS ;.. JERKS. AND THEIVES.
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Cecilia1
April 15, 2011
CONSTANT HARASSMENT
On Feb. 2, 2011, I signed up with AVG as I got rid of Spy Hunter for their deceitful practices. It turns out that AVG is no better. They are obnoxious, pushy, scam artists. Since Feb. 4, they interrupt me while working pushing their ''updated'' anti virus. Funny how they didn't mention this updated version on Feb. 2. Today, April 14, was the last straw. They got into my screen with a big, flashy warning that my computer had so many things wrong with it that I should run the program right away lest I lose everything. I knew it was a trick because there is nothing wrong with my computer, but ran it anyway, and as I suspected, they found all kinds of errors with my registry, with this, that and the other and AVG wanted me to purchase their updated version. I will demand refund of my money as soon as I finish typing this complaint, and I will give them five days for a refund. If I do not receive it, I will report them to the BBB and file a complaint with Small Claims Court and the Attorney General. I think it's time that we get together and bring a class action suit against AVG, I want to see how tough they are.
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mrg790
March 18, 2011
Fraud
I used AVG antivirus software for 1 year. Canceled and switched to Norton which is a superior product. AVG renewed and charged my credit card without my authorization. Filed a complaint with AVG and they ackowledged via email with comlaint number but they have made no effort to reslove. Now I can't reach them. Once they have your credit card number they will continue to renew each year.
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EmmaBBB
February 28, 2011
Shocking Customer Service
Tried to cancel my subscription with AVG, initially they were very helpful - your refund will be with you in 7 - 10 working days. BAH!! That was a month ago, I have since been told that they cant refund to paypal because it was over 60 days since the purchase (this is their fault if they had sorted it in the beginning it was only 32 days after the purchase). Tried to get a BACS payment, this has never turned up and the last correspondence I received from them was a week ago requesting my bank details. I have tried to complain using the management link on the AVG website - they obviously don't care either. Not sure where I stand now - obviously AVG only care about you until they have your money, once they have it they disconnect their customer services completely - no phone numbers get answered, no emails get answered, even complaints get ignored.
My advice - DO NOT BUY AVG THEY ARE WEASELS
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jpk2011
January 12, 2011
unable to contact
...I installed AVG 2011 internet security pack onto my windos xp program...it crashed the program...i have filed complaints via AVG customer service online procedures...no contact for 2 weeks...i requested a refund because I purchased a new computer and I will never use AVG again...
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haworthone
November 11, 2010
progran didnt work,avg refused to refund monies
Bought avg program it work good for 30days then it started act ing up, not proforming proper i contacted avg and they sent this very long list of things to do, however avg anit virus program would not work, i requested a refune and it took over two weeks to get an answer, they stated no refund...
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roberto javellana
August 23, 2010
No credit, No Refund
AVG antivirus software block my printing job. I tried them by taking a $2.99 for someting. They charged me $54.00, so I complained. They offered me $29.99/year and refund the balance and one week free trial.
I have not downloaded their software yet. Nothing I can find an AVG anti-virus AVG protection in my computer.
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