Avis Budget Car Rental, LLC

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Category: Automotive

Contact Information
12345 Main Street, Florida, United States

Phone number: 904-302-1245

Avis Budget Car Rental, LLC Reviews

KimD46 August 10, 2010

False reservations

Reservation was made on 7/20/10 for 24' truck for a one-way move in state (approx. 240 miles). Was given reservation number (made reservation online).

Called pick-up location twice (about a week before) to make sure truck would be available. Both times I was told that truck would be available as promised.

On 8/7/10 (date of pick-up), we arrived at the pick-up location to find no truck. The person working there said that Budget does this often to its customers and that Budget failed to send the truck to the location. We waited, but no truck showed up. We called the customer service number but they were closed. We finally got a hold of someone (who was very rude) 30 minutes later and was told that we would have to wait up to 2 hours to have a dispatch person contact us and see if they could locate a truck for us to use. They ended up calling us almost 3 hours later, but we had already went to another truck rental place and paid double what our reservation amount was because we had to rent that day.

Budget was horrible and I will NEVER use them again. Avoid them like the plague.

Brenda (Florida) November 5, 2009

AVIS BUDGET CAR RENTAL, LLC 2009 NOVERCHARGES

11-05-2009

With the holiday’s approaching I want to share my experience. Although my car rental was related to an auto accident Avis Budget Car Rental, LLC. requested my bankcard for a minimal deposit until the insurance could be verified.

Having failed to either contact us to verify information provided on the claim, or bill the insurance company properly four months later a charge of over $400. was applied toward the bankcard using the same authorization number from the date in which the deposit was made. After contacting Avis Budget Car Rental, LLC., customer service department about the matter, I was made aware that not only did Budget fail to handle billing correctly, but they overcharged by a whopping 5 days.

The representative kindly adjusted the bill, which zeroed the balance out, right? Not so, I was reimbursed by the insurance company as expected, but another four months later this past October, Avis Budget’s 5 day overcharge was re-applied to the bankcard using the very same authorization number.

Although Avis Budget has a contract with my auto insurance carrier in eight months not one of their representatives attempted to contact us to verify the information on insurance claim. Adding insult to injury although the overcharge had been previously adjusted, and the date of the rental’s return is verifiable Avis Budget Car Rental, LLC. representatives have refused to re-adjust the bill, or forward the matter to their corporate office for resolve.

Brenda (Florida)