While on holiday in New York I rented a car for 2 weeks at $930 a week. As usual they wanted my credit card details and they blocked off around $1800. I returned it and fly back to Cyprus where I live. Then when I checked my account I found I'd been charged $2, 795! I managed to get in touch with the lady who rented the car and she said it was a mistake and they'd charged for 3 weeks instead of 2. but a month lated they have still not refunded the money and I can't seem to get in contact with them any more. I queried the sum with my credit card company but they aren't interested. It seems once they get your card details car hire firms just charge whatever they want.

I rented a car in Stockholm, Sweden for two weeks last spring. I told them I did not want their extra insurance, as I pay $25 to my credit card company each time I rent a car with their card, for their premium coverage.

The agent printed out a rental contract in Swedish ( I don't understand Swedish ) and told me to initial it to decline the insurance---he had actually filled in the contract to indicate that I accepted the insurance. My wife was standing next to me and heard me decline the insurance.

My credit card company has disputed the $350 charge with Avis and I have contacted Avis customer service---they refuse to correct this fraudulent charge because they have a contract with my initials on it.

I have contacted Christopher Elliott ( the ombudsman at National Geographic Traveler magazine )---He says this is known as the 'sign here scam' for foreign tourists.

THE PURPOSE OF THIS E-MAIL IS TO MAKE THAT THE NEXT CUSTOMER WILL NOT BE BADLY TREATED.

THIS IS THE CONSERAVATION I HAD WITH THE THE EMPLOYEE LEWIS AND HIS MANAGER ALEX ZABOWSKY YESTERDAY, TUESDAY 27, 2008 AT 12NOON

MOHAMMAD(MM): LEWIS. WHAT CAR I AM GETTING, FORD COMPANY. I NEED GM CARS AND CAN'T USE FORD.
LEWIS: VERY RUDELY, YOU SHOULD HAVE IN YOUR PROFILE
MOHAMMAD: IT'S IN THE PROFILE.

MM: ITS IN MY PROFILE AND I HAVE BEEN USING YOUR CARS FOR MORE THAN FIFTEEN YEARS.

MM: I DID NOT PRONONUNCE HIS NAME CORRECTLY AS IN FRENCH LOUIE.

LEWIS: VERY RUDELY AGAIN MY NAME IS THIS LEWIS NOT LOUIE.

MM: WHY IS YOUR ATTITUDE SO RUDE AND I TOLD HIM IF YOU DO NOT LIKE YOUR JOB YOU SHOULD SOMETHING AS YOU ARE IN A SERVICE INDUSTRY.

LEWIS: IGNORED ME AND SAID WHY I AM YELLING.

MM: CAN I TALK TO YOUR MANAGER.

MM: ALEX, I DO NOT LIKE TO COMPLAIN BUT I DO NOT THAT THE CUSTOMNERS TO BE RUDELY . I STARTED TO EXPLAIN AS SOON AS I TOLD HIM ABOUT THE GM CAR. ALEX, I WAS THEIR AND IT WAS NOT RUDE BEFORE EVEN HE HAS HEARD ME. VERY POLITELY I TOLD HIM, CAN I HAVE YOUR FULL NAME AND HE SHOWED ME HIS BATCH AND AS I WAS WALKING AWAY, HE ASKED WOULD I LIKE TAKE THE GM CAR. I SAID NO THANK YOU. WENT INSIDE THE AIRPORT AND ASKED FOR THE MANAGER I WAS TOLD THAT VERY POLITELY THAT NICHOLAS WILL BE IN TOMORROW. ENQUIRED WHY DO I NEED TO SEE HIM AND I TOLD HIM ABOUT LEWIS AND ALEX ATTITUDE. HE REPLIED I AM SORRY AND IF I CAN LEAVE MY NUMBER THAT HE WOULD GIVE IT NICHOLAS.

FUTURE ACTION: I WILL NOT RENT FROM AVIS OF THIS LOCATION UNLESS THE ACTION IS TAKEN AGAINST BOTH OF THE INDIVIDUALS ABOVE TO AVOID FUTURE BEHAVIOR WITH THE CUSTOMERS.

I was traveling from Iowa on sept 13 2007 to VA and was stranded Richmond International Airport around 11:30 p.m. I had to rent a vehicle at Richmond International Airport in order to drive to another airport to pick up my personal vehicle. I am a military service member and was on my way to report to Ft. Story, VA. I returned the vehicle with a tank full of gas and WITH NO DAMAGES NOR UNCLEAN around 3:00 a.m. on september 14th to their other airport location, and of course, no one was there. So , I dropped off the keys and a copy of my contract along with the mileage I traveled, got in my own car and drove to Ft. Story. I had orders to report at noon on Ft. Story in Virginia Beach, VA that same day. After three weeks, I checked my credit card statement and Avis had charged me 448. 00! They were supposed to have only charged me $200.00 as a refundable deposit and then $48.00 for the actual usage of the vehicle. I called them and they accused me of returning the vehicle in Washington D.C. with no fuel replenished and that's why they refused to credit my card. I called them several times over a period of two weeks to get them to straighten this out and have refused to credit my card and on top of that, they keep putting me on the back burner and telling me that they are investigating my complaint. They also accused me of lending my car to another person and according to their imaginary world they live in, that other "person" drove the car to D.C. I called my credit card company and asked them to help me and Capital One filed a fraudulent charge and is handle ling it. As of this date, september 4, 2007, Avis has NOT called me to apologize for the charges nor to inform me of their investigation.

They have terrible costumer service and I am beyond appalled by this. If you ever need a rental vehicle, Don't use Avis!

I am in a wheelchair and i rented a car from avis on the 19 of oct/06 & when i went to get the car they had nothing for me and no one help me to get another car. They call me the day before to confirm but still did not had the car... i waited like 4hr and then left...and rented from another company.