On Saturday, May 29, around 6 am, I have called the Avis Car Rental at the Las Vegas McCarran Airport (Phone (702)531-1500). I wanted to ask a question regarding about the total charges given upon pick-up because I needed to calculate how much the total would be for my group. An african lady had assisted me. As I was asking my question, she asked for my confirmation number which I have given. In my reservation, I have included the Loss Damage waiver. So without answering my simple question, she stated that I should include Road side assistance for $5 more just in case our tire blew or lost our keys. I told her that we didn't need it and that I have AAA for that matter. Then she started lecturing me about AAA wouldn't do that kind of service and that I should really add it to my reservation. I told her this isn't my first time renting at Avis and when I do make reservations, we only include the Loss Damage fee. All of the sudden, she just hung up on me on purpose. So I called back. This time, I wanted to know her name since she was being inconsiderate and rude. When the same lady picked up, I asked if this is the same lady I was talking to. She said I don't know. I know it was her voice because she had an accent of an African American. She said I was probably talking to an international representative because I was connected to a 1800 number. I told her it wasn't. I have also asked for her name and that I'd like to talk to a manager. She didn't give me her name, but she said she'll connect me. After being hold for at least 5 minutes or so, she had connected me to an international hotline. I explained to the customer representative (who was an Asian male) about my situation and that I would like to talk to a manager, so he gave me the Customer Support number (but they were close for the Memorial Day weekend). I told him I will call back for the next business day. I was so mad that I was eager to get the name of the lady who hung up on me for my complaint. I decided to have my fiance call back with his cellphone. When he did, the same lady answered and asked for her name. She said it was LISA. Now that I have her name, I will definitely report her to the Avis Corporate for that kind of behavior because us customers shouldn't be treated that way.

TO AVIS:
Honestly, people like her doesn't deserve to have a job since they don't know how to deal with the customer service standards. What she did was so inapproapriate. With the recession going on and people getting laid off their jobs... This person needs to be laid off and be replaced with someone who knows how to deal with people. Not by hanging up the phone just to solve the issue. And to think of it, I was just asking a simple question. I wasn't a customer trying to complain. I just wanted to know if they were any hidden fees involved when I pick up for a Passenger van. And for a simple question like that, I didn't derserve to experience that.