I happened to rent a car for the New years from Avis Rental Services at Bernardo Center Drive, San Diego, CA. I
think it must have have been the biggest mistake made so far on my part. To think of it now after the dreadful
experience, I reckon it wasn't even a mistake but a big blunder.

Cindy, who was in her late fifties was highly unprofessional and disrespectful. She not only charged my card without my consent but was not being entirely specific about the reason being charged. I was also given misleading information about disputing the charge. After calling AVIS customer service and bunch of other numbers provided to me by Cindy, I learned that only Cindy, the so-called manager can waiver those charges. I again contacted Cindy. But she just slammed the phone and told me the card had been charged and nothing can be done now. Being business savvy never implies to fooling around with people to make more money by any means and then being sarcastic about it. Cindy never showed ounce of empathy nor did she had any phone etiquettes. To say the least, If she can't be professional enough at least she should try and dress up professionally at work...

To put it in a nutshell, my card was authorized by Cindy for $250 without my consent as miscellaneous charges. I landed shelling out $495(Breakdown:$215 + $250 miscellaneous charge for 3 day rental). I was just being hustled by a shrewd old lady who doesn't care about customer experience...

I initialed to insure my rental car. I thought it was $28 a day for 3 days. That's the only amount that I read. That was reasonable. I got a $182 deducted from my account. They said it was 28 for one kind of insurance, another $ amount for another kind, and another $ amount for some more.

$182!!! I am pissed! I don't know what I am going to do. I needed this money in my account right now.

I rented a suv from Avis rental car back in Feb.2010 for five days well I called back to change my reservation from 5 days to 7 days without being told that I would be charged an extra $10.00 on top of that my card was charged $50.00 extra and was told the reason for that is because the vehicle was returned extra dirty with pumpkin seeds and the seat was broken which was not true. I called the local branch which nothing was done also I called customer service which finally gave me a $54.99 credit after I complained about my card being charged another $64.99 for the same issue by a different Avis . I also spoke to the Regional mgr. Sherry Edwards that told me she would look into it and give me a call back which that never happen I had to call her only to learn the Airport Avis told her they had pictures of the dirty vehicle and I told her i wanted to see them which that never happened.I was never contacted back and had to get my $64.99 back from my bank.

Be careful using AVIS rental car in Las Vegas Nevada. I returned a car there after driving from out of state. I explained to them that the AVIS that rented me the car explained the price differently and that they were overcharging me $200. A man named Frank, got aggressive right away, telling me basically to F off just not in those words. The lady helping me was Liz and she actually told me to call the other AVIS because they had charged me too much. II asked her to call them and she replied that she couldn't??? Arent you the same company? They then said let me gewt the manager he came out Anthony Sailer, He was pushy and stated that we can pay now and deal with the problem over the phone. At this stime I got a business card and started to make notes. I am so suprised after all the loyal business my company and all the other companies and associates I reccomended AVIS too, fo that I am truly sorry.

WATCH OUT FOR AVIS RENTAL IN LAS VEGAS www.AvisBudget.com 7135 Gilespie Street

We have been on the telephone for hours over the past two days with Avis in the US and Panama and am getting nowhere.

We rented a car in Panama last Tuesday, 24 March at 1045 in the morning. We returned the car Friday, 27 March at 1600, at the same location: Marcos A Gelabert Airport (PT2).

When requesting a receipt on the Avis web site we were advised on the website that the car was never returned!

We were supposed to pick up the car at 0815. When we went to the Avis rental counter at the airport there was no one at the counter, no telephone at the counter, and they did not answer their posted telephone numbers. Another rental car company finally helped us contact Avis. They kept promising to be there in a few minutes. We waited from 0815 until 1030 for a man to show up with the car. He spoke no English and had a Spanish-only rental agreement to sign. With the help of a bilingual passerby we finally signed the paperwork and received the car keys. The airport office was supposed to be open from 0800 to 1700 daily. There was NEVER anyone there and no one to contact.

Per the Avis Panamanian representative's instructions (via the volunteer translator) we left the car in the airport parking lot and dropped the keys into the "drop box" (hole) in the Avis counter.

Avis still continues to charge us a daily/hourly rate for a car we turned in. We also pre-ordered a GPS unit and it was not delivered with the car. We are apparently being charged for it, too.

We returned the car with a full tank of gas. The mileage was 89729.4 kilometers. The time was 1600 local time on Friday, 27 March.

I suspect the car is still sitting in the parking lot, or by now has been stolen. I am curious and apprehensive as to how long before the arrest warrant for us is issued.

It is particularly frustrating that we cannot contact anyone with Avis in Panama City, Panama. It took many calls and hours on hold before we finally reached someone at Avis Customer Service that was even willing to take some ownership of the issues. While Avis USA customer support has rendered some assistance, they also were unable to contact anyone in Panama who could speak English. Finally, Avis USA supposedly sent a fax and asked us to wait another 48 hours. Avis has not replied to any of our emails.

I personally feel that the Avis operation in Panama City needs a complete evaluation of its operational and management practices. As a long-time Preferred Avis customer this has been a terrible experience; and still has not been resolved!

The worst financial impact is that we are still being charged for the rental of a car that we turned in last week. Additional costs are in fruitless telephone calls to Panama and much wasted time on hold on the telephone.