I Vikramjeet is using a SBI credit card no. 5264685324303430. When your executive came to fill up the form she allured with all kinds of freebies. I have never used a card before and so was totally unaware about the nitty gritty of the same.

I had used the card to withdraw the cash a couple of times and now when I inquire about my statement I was shocked to see that I am charged very heavily on cash usage. I immediately called the helpline and spoken to the person named Mohit, and narrated him my tale. I also requested him that since this is the first time I used Credit Card, please do atleast some partial reversal so that I dont bear the complete hit. He simply refused and bluntly told me that I have to pay the complete amount and in case I dont want to use this, I can simply cut that card and throw it.

I have never seen such a attitude of staff towards the customer, I think it should be the moral responsibilty of such a esteemed bank that they should make their client aware about all the charges and guide him on the usage.

I expected a better service from India's No One Bank. I have already deposited Rs 5000/- vide receipt no. 10099962, paid within the stipulated time but I refuse to pay the extra interest levied on the cash withdrawls since I was not aware of the same. Also I have cut your card into pieces and refuse to use it further.



Regards


Vikramjeet

My, husband Mr. Sandip Chatterjee is a policyholder on Aviva Life Insurance. The premium of the policy is of 3500/- per quarter, i.e.on 11th April, 11th July, 11th October and 11th March. We paid the premium of July in due course. We received a letter from Aviva last week mentioning that his policy has been lapsed, just because we failed to pay the last premium due on 11/7/2007. But the fact was we paid that and the cheque already been cleared and we paid the premium due on October also. I went there and presented the bank statement. Because of there negligence we lose the accountability of our policy. Not only this most of the time they fail to send receipts. The work environment is also very poor. There is nothing called customer service. Their only intention is to sell the policy after that no service.

I have a one year old life long policy from Aviva (the policy LLG1237007). I have applied for ECS three times. But it is not activated yet. Everytime the agent requests to pay the premium by cheque and asks me to fill a form so that ECS can be activated. And again as soon as the premium payment date approaches, he repeats the same process. He blames his manager for ECS not getting activated. I never expected such an irresponsible service from a reputed insurance company.