I BOUGHT A AVIVA LIFE INSURANCE (SAFE GUARD POLICY).
For that i have to pay Rs:25, 000/year. I took the same on 30/march/2008 by paying Rs:25, 000/-. During the next year ie: 30/march/2009 i paid the premium of Rs: 25, 000/- as a second year fee.
So totally I invested Rs:50, 000/- The fund value after investing Rs:50, 000/- in my account, was just Rs:24, 000/- I suffered a huge loss in it. When I went for cancellation of the policy they said me tht before three installments (3Dues) I am not supposed to withdraw it seams.
Aft three 3Years i surrendered my policy last week, the bloody person in the office informed me tht the amount of Rs:24, 000/- will be credited to my bank account directly & i was asked to submit the details of the same. I did the same immediately. Aft 2-3 days i got a courier frm them that the address is not updated in their profile so they are not able to process it. [ Sir with out knowing my address how come they send me the courier correctly to me, with out address update how come my address can be printed in my policy sheet].
Again i tuk it to tht bloody person & shouted @ him he said tht I hav to submit address proof, I did the same by the time my fund value became very poor to Rs:17, 000/-.
Ex- finance minister's son heads aviva. I dono Y these Bloody bastard peoples are cheating public lyk this... Surely they gona go to HELL ..

I recently claimed on my property insurance with Aviva (the company with the most complaints to the financial omnbudsman).They are without doubt the worst insurance company I have dealt with in 20 Yrs and i would definately warn anyone against taking insurance out with them.After refusing to pay my claim I asked them for a subject access request - under the 1998 data protection act under which they have to provide you with copies of all phone calls, reports, internal memos on your claim.I recieved this and found that when i had reported storm conditions at the time of the incident (which they denied) that in thier internal memo they stated that they had checked and storm conditions were prescent and that it would therefore be difficult to repudiate my claim but they with held this information from me.Also in the internal reports it stated that I was covered under an insured risk and the broker advised that my claim should be paid they also withheld this information also.I am at prescent taking them to county court.Anybody with a claim problem I would advise to do the same as me and ask Aviva for a subject access report the address to write to is - The Data Protection team, Aviva insurance UK, Level 2, Pitheavis, Perth, PH2 ONH.It costs £10 and they have to supply it in 40 days by law.The Aviva tv advert is great but they must have forgot to include the bit about leaving you on the phone for 20 mins, never returning your calls, withholding information etc.Make a claim with Aviva its like getting blood out of a stone.

I am an aviva policy holder. The customer care in Aviva is pathetic. I have asked them 10 times to give my receipt for the policy due in Jan'08. I had made the payment in Jan'08 and till date I have not received my receipt for it. I would advise no one to purchase or invest in any Aviva policy.