Placed a order in may received in june short the extender, plus the drill was not one shown on tv ad. Never could contact anyone using their customer service number. i spent two weeks trying to make contact with them. a $19.95 cent cost me total $48.85. item was shipped by sas group inc charge $28.85. I contacted better business in that area and they could not get me any help. I was told by the bbb that awesome augar would contact me but nothing ever happened. I see the same advertising add done by billy mase still on tv.

I ordered 2 awesome augers for 19.95 +8.95 s/h, no problem... however when I saw that I had been charged $97.70, I went a little nuts! I called the 866 number only to be told that the order had shipped yesterday(which I find hard to believe) and that I was charged 20. sh/h for each "free" drill... which I knew nothing about until today. I was told that I could return them but would have to call back to get a return label. I wrote to the Texas attorney general... hopefully somebody can stop this company... or fire Billy Mays... whoever the *** he thinks he is!

I ordered this item Sept. 9th and after seeing my order summary realized they over charged me $20 for shipping. I called their "customer service" number several times the rest of that week only to be told my order wasn't in the system yet and couldn't be adjusted or canceled until it was.

When I called back today, the 16th, I was told that it couldn't be adjusted or canceled because... it had already shipped! The ad and infomercial show a CORDLESS drill and tell you S & H is $19.95. S & H is actually $39.95 for the CORDLESS drill that is shown. The $19.95 S & H applies to a CORDED drill which is NOT mentioned or shown.

The CORDLESS drill is an upgrade. This is bait and switch advertising, it is also fraudulent and deceptive.
THESE PEOPLE ARE LIARS, CHEATS AND SCAMMERS! I will never trust another infomercial and will not buy anything online without doing more research about the product beforehand.

I warn all of you to do the same.

This is the worst company I have ever dealt with. I can ditto every complaint here. Same thing happened to me. I just made a formal complaint to the BBB. Everyone should do that so that action will be taken against them. You can go to the BBB's web site and serach the co. and file a complaint. I urge everyone to do so. I also wonder if they could have a class action lawsuit filed against them? I never completed my order over the phone to them mainly because they incessantly would not let me refuse the 10+ 'free extra attachments'... free plus exorbitant shipping. I refused the offers over and over and after a 30 min. call, I got so frustrated I purposely didn't complete the order so that it wouldn't go thru (no such luck). I didn't complete or confirm any order. I never got a pre-total. And somehow 8 weeks later I rec'd a small box with all the extra crap crammed in there with $40 of extra shipping. I called to complain - cust svc sucks and was no help. They offered a $5 credit to shut me up. Now about 8 days later I never got the $5 credit. I am furious... I didn't complete the order, I never confirmed it, there was NO was to get a live person, and I refused all extra attachments which I still rec'd.

awesome auger advertise you would get 2 auger plus an extension and power drill for 19.95 plus shippin and handling and all i got was 2 auger.i ha d to pay additional 19.95 to extra product.