Dear Sir,

I am credit card holder of axis bank and Card No.4718610000382102, i have taken credit card from this company and the Very First bill was not received by me, when i received the bill i was surprised to see that they cahrged me with late payment charges & Interest on delayed payment, when i asked the customer care they advised to pay the purchases only and they wiil consider reversal of the charges, but that was not done.

Now they taken Rs.3108, from my saving s account with out informing me,

when asked for it, they said the bill was sent through PAN CITY COURIER, Despatch No.is 255412 and the receivers mobile no 9849309197, which are not belonging to me.

Plz do help me in resolving the issue.

Thanks,
Sreenivasulu Palla

Hi

I am telling simply the problems what I faced in my case. I am not criticizing or degrading any one.
You can take it as a FEED BACK


This is Vijay Bhaskar from Hyderabad. My credit Card No: 4718 6101 0010 0198. I am facing many problems from your bank which I never faced from other banks. I have a very good credit card history and I got additional cards because of that. I can show the Proof.

I took this card in March 2007 and at that time one of your employee/Representative told me that this is a lift time free card and there are no Joining and annual charges. It was happened in UTI main branch Hyderabad. I agreed and put sign on papers. At that time I told about all my credit cards how I got (i.e. Life time free) and my utilization.

He did not tell any types of Cards and he simply told me that is Life Time Free Card. It was happened to my colleagues for 4 people. They already canceled in August. I did not cancel because i got a call from UTI bank people who spoke to me from Delhi /Mumbai

Later I got the bill of 1600 rupees from UTI bank for annual and joining fee charges. There I was cheated first time from your bank representative. Later I called to UTI customer care and asked about these charges. Later I got a call form Delhi customer care people, I clearly explained my problem and requested them to cancel the card. They told me reversal the amount of all those. And told me to pay the amount of purchases and need not to pay the Joining and penalty fee. That’s not yet happened.

I said ok and I did some purchases with that card. And paid all those amounts of purchases (Except the additional Fee’s and penalties), you can verify. I did not pay the amounts of annual Fee and Joining Fee and the penalties on that amount since taken the card.

now the amount is 5748.(Rs.1500 anual and joining fee + Rs.4248 penalties for Rs.1500.). the total amount is not my ussage.i paied my total ussage. pleasse think about how i am responsble to pay this 5748.i requested you to cancle my card on April/ May , the bank people told me to continue and reverse the amount and they did not solve the issue .In Nov/ Dec on employee named Shradha from delhi called me and requested to pay 200 to solve this issue. you can verify the record how many time i called and put a request to solve the issue.How i am responsable to pay the penalties and all if Axis bank people did the late .

Now I am going to Consumers forum to file a case if my problem is not going to solve. I called many times and asked them to solve this problem’s. I have the Proofs. Including me we are 5 people. It was not yet solved and you are adding penalties to the annual and joining fee amounts.

The Services of your bank is very poor. (You can check with other banks)- It’s what I feel in my experience only.

These are no proper Mobile alert and Statement.

If we call to Customer Care the phone is ringing but it will not reach the IVRS Voice system

By Luck if it reaches to Voice System it will not reach the Customer care Employee. It is telling like you will reach in 8 minutes.
After that again it will tell 8 minutes. Or 3 minutes and 3 minutes.

If we reach the customer care employee and ask about our details some times they are telling the system is slow call after one hour (it was happened one time in my case.)

If we reach and explained our problem to customer care employees, they put a request to above authority people. Later we never get any call or solution from higher authority people and it will continue month by month. The same is happening now in my case.

These are the problems which I faced. It may not happen in others case. But it’s TRUE in my case.

We have an OMBUDSMAN cell in Hyderabad .they also giving support regarding the credit card problems. We will approach that also.

The main reason I wrote the mail is I don’t want to spoil my credit history in Banks. It should not happen to any customer in feature.

It is to inform that Axis Bank Credit Cards has issued a Credit Card in my name without applying nfor the same, perhaps based on forged documents. Nearly one month back I had submitted documents for issue of SBI credit card at SBI, Gopalnagar Branch, Nagpur. It seems different bank agents/executives have a syndicate to get details of customers because immediately after submission of documents at SBI, I started getting calls from HSBC, ICICI Bank, Axis Bank about credit cards. Inspite of my refusal, they continued calling me. Nearly 25 days back one fellow came to my residence during day time and started asking about my details to my wife. On enquiry he told that he is from AXIS Bank and generating details for credit card. When intimated that we have not applied for the same, the imposee told that he is doing his duties.
Now 2 days back somebody called to our place and asked to collect the credit card. Once again my wife informed that we have not applied so there is no question of collecting card. Today the PIN has also arrived.
On enquiry to the number from our caller ID we came to know that call was from BLUE DART Currier service and they informed that we generally deliver mails at residence but may be some fault by their employee to behaved like that. Anyway they requested us to contact AXIS BANK for this matter.
After contacting local branch of Axis bank credit cards at Nagpur their executives told us that this type of activity sometime does happen due to target pressure. Anyway we should contact their call centre to get blocked the undelivered card from any sort of misuse.
See what a nobel idea to complete the targets using forged documents by making syndicate of agents of different bank?
Through your medium we are bringing it to the notice of general public and AXIS BANK officials about frauds and unfair trade practice. Also warn Axis Bank about serious consequences, in case of any fradulent withdrawl or purchase using undelivered card.
RAHUL BANERJEE
09423628203

I have been using Axis Bank Credit Card since July 2007 and till date they have not send the account statements. I have unfortunately linked it with Auto debit facility of Axis Bank and this being he reason they are refusing to send the Account statement. I have had lot of transactions, train reservations/cancellations which I could not track because of non receipt of account statement.

I have send at least 15 reminders by email and would have called more than 10 times in their hotline to avail. Their personnel is not helpful at all and their service is very very poor.

My name in jinesh. P I got new UTI (now AXIS bank) credit card just 45 days before. Till now bank has not send any bill statement. But now i got a sms message that today my last date to submit the bill and u have to pay the required amt. I didn't received bill regarding this. Then how can i come to know that this much is the bill. The customer care number in back side of the card is waste. Bank is not responding when i tried to contact in this number!