Dear all,
Myself Gurugopal Singh, an Axis bank credit card holder would like to bring to your notice and complain as well, about the false commitment of your phone banking officers and very discourteous conduct of your phone banking officer Mr. Puran Singh which has hurt me a lot to a larger extent.

The story starts like this—
I took the card in the month of September and could not make the payment as I was out of Mumbai since last 4 months as my uncle had died in an unfortunate accident. And I would also like to inform you that before going out of Mumbai I had made some payment and Rs. 1000 was paid by one of my friends in my absence recently.

After returning back to Mumbai, when I called your customer care on 24th March’08, I told your executive (don’t know the name) about the entire problem of mine, and I told him that I am going to make the payment of Rs. 10000 but I am not willing to make the payment of late payment charges so kindly waive off the same as I could not make the payment because of my serious problem which I think you can and you should consider. Your executive promised me that he understands my problem and will put the request for the reversal of the all late payment charges till date. But when I asked him for my request no. he asked me to be on hold and after 8 minutes he disconnected the call. I was very much shocked when he dropped the call and could not call back because of the lack of time and decided to make the payment after confirming whether the request has been registered or not later.

Surprisingly, when I called up your customer care yesterday, I got Mr. Puran Singh on line who informed me that there is no such request registered in my account for the reversal of the late payment charges. He was very much adamant and rude while saying that I had not called up your customer care on 24th march and last call made by me was on 31st Jan’08. I told him that I am giving you the cheque no. which I am going to deposit today, you please reverse the charges as promised to me. Mr. Puran Singh was asking me very rudely again and again that why I haven’t made the payment despite of me explaining the reasons for the same several times. He told me that I will not do anything, and I will make sure that the late payment charges should not be reversed. And he also told me that Sir you have consumed very long time of mine and saying that dared to disconnect the call though I told him that I am recording this conversation.

I wish to inform you that I have the full recording of the abovementioned conversation on my mobile phone and I can produce the same anytime, anywhere; as and when required.

Immediately I called up again your customer care and I spoke to the supervisor Mr. Prashant Kapade but unfortunately your supervisor too was of not of any help and was not in a position to do anything or to take any action other than asking me to make the full payment.

WHY SHOULD I MAKE THE PAYMENT NOW?????????????????????????????????

Now I would like to ask few Q’s here:

• Should I make the payment for being treated so rudely and in a pathetic manner despite of being patient and polite throughout the episode?
• Is it my fault that on 24th March one of your executive gave me the false commitment and disconnected the call?
• What can I do if your executive did not update the records after disconnecting the call on 24th March?
• Who gave the rights to Mr. Puran Singh to speak so rudely with customers?
• Is it ethical and official to drop the call in your customer care?
• What action you are going to take against Mr. Puran Singh?
• Who’s responsible for the wastage of my precious time and money spent for calling your customer care for so long hours?

Now I would like to inform you that I will not make the payment until an immediate action (with proof) is taken against Mr. Puran Singh and unless reversal of all the late payment charges which was promised to me is not done.

I promise if the needful will be done as above, I will make the entire outstanding payment immediately.

And any kind of delay in action or no action will result into the delay of the payment or no payment for which you will be solely responsible and I will not pay any late fee or interest levied after the due date.

Your kind reply is awaited.


Regards,

Gurugopal Singh