Hello

I am Soumya who is also suffering from pathetic service from Axis Bank. I cheque bounced this month unfortunately because of delayed funds. I was the first one to inform bank about this and asked them for an online transfer of the same money as I do not reside in that city anymore. They were so stubborn about not providing any online facility and did not have the minimum courtesy to help me suggest a method. I finally told them that they can collect money from my friend, gave them the number and timings for calling. Even after a week, no one from the office calls her for collecting EMI. When yesterday, I write to them about this and to know if everything would be deducted from my account together in the next month's EMI, they ridiculously ask me to pay either by cash or cheque in a near by branch. Don't these guys understand what kind of is their customer is looking for? They irritate the hell out of you when you don't answer their calls when something like this happens, but they do not behave responsibly when the customer herself is recognizing the mistake and providing different options using which she would want to pay. They send the email so curtly that I would never want to bank with them ever. I hope customer service in India changes.

Soumya